Product Specialist

Justworks, New York

Payroll Services. Benefits. Compliance.


Who we are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

The job

Payroll compliance and the employee benefits administration are critical components of our offering and this role will be a pillar in ensuring that our customers and prospects have the right information when making decisions.  As a Product Specialist, you’ll help educate potential and current customers on our different product pillars: HR, compliance, benefits administration and payroll. The benefits we administer for our customers include, but are not limited to, health, life, 401(k), workers’ compensation, and short and long term disability insurance. You will work closely with the Sales team in engaging and interfacing with both prospects and customers. You will work closely with the Product and Product Marketing teams to provide feedback from Sales that will help us make the best decisions around new feature enhancements and supporting collateral.

This role will be a pivotal one where you will help not only educate potential new customers but also internal stakeholders, such as Account Executives as they become familiar with our product offering, employee benefit providers and state-specific payroll requirements.  It will be a combination of hands-on training and relationship management where you will learn valuable cross-functional communication and data analysis skills.

The Product Specialist will work across many departments and have a background or familiarity with employee benefits administration, payroll compliance and sales or account management expertise.

What you'll do

  • Participate in Justworks prospect or client presentations
  • Help prepare presentations regarding Justworks’ product offering for prospects or clients
  • Participate in client strategy discussions as needed
  • Deploy a wide variety of training methods
  • Help educate others on the Justworks platform, payroll compliance and regional partnerships with employee benefits providers
  • Collect, monitor and present data to support feature enhancements
  • Monitor and evaluate training program’s effectiveness and ROI, and report on them
  • Monitor and update training materials and sales support documentation in our internal wiki, as needed

Who you are

  • 2+ years in either a customer facing or internal role working cross-functionally
  • You are able to take complex things and explain them in a coherent manner
  • You love engaging with people
  • Experience in PEO, payroll and/or employee benefits is preferred
  • Track record in designing and executing successful programs
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively
  • Strong writing and record keeping ability for reports and training manuals
  • Strong computer and database skills
  • Proficiency to advanced in Keynote and/or Powerpoint and Excel
  • Bachelor’s degree



Visa sponsorship for this role is currently not available.


Diversity at Justworks

Justworks’ vision is for all identities, backgrounds and expressions to be represented in the workplace. We're building the foundation for long-term success and intend to cultivate a safe, collaborative and inclusive space and company culture.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.  

About Justworks

Justworks is leveling the playing field with seamless payroll, great and affordable benefits, and comprehensive compliance coverage, all in one cutting-edge product designed for working fearlessly.

They are passionate about helping small businesses succeed, and this is reflected in everything they do. In fact, Justworks was founded to help entrepreneurs focus on what matters most: growing their businesses and creating better places for people to work.

Justworks employees enjoy a collaborative and welcoming environment, where transparency and openness are encouraged. Along with access to rich benefits, a prime NYC location, and no shortage of dogs at work, you'll learn from some of the brightest and influential thought leaders in the startup community.

If you want to grow in an entrepreneurial environment, build something meaningful and have fun while doing it, then Justworks may just be your place.

Want to learn more about Justworks? Visit Justworks's website.