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Driver Operations Associate I

Lalamove, Singapore

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Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it.

Onto our sixth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam and Philippines, our aspirations don’t stop there as our model has the ability to transform how goods moved in any city worldwide. Backed by a team of experienced entrepreneurs, Lalamove offers a great place to add real value because you get real ownership of what you do. Come work with energetic, dynamic individuals, and play a critical role in disrupting the entire logistics market in a cutting-edge tech company.

The Opportunity:

Join us at Lalamove Singapore, one of the fastest growing intra-city delivery platforms in Asia. We are looking for an enthusiastic and motivated Operations Associate who can work well under pressure and has great communication skills. Ideal candidate should not be afraid to try new things and get ready to make history together with the rest of the Ops team at Lalamove Singapore. You will oversee scheduling and training the drivers and will need to take full ownership of a crucial component of our business.

This role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business. 

What we seek:

  • Make outbound calls to drivers who expressed interest in joining Lalamove through various channels
  • Handle walk-in driver's requests. Update details in our system, perform driver account topups, remove drivers from our database
  • Take calls from drivers interested in joining the platform and guide them through the process
  • Work with the Operations team on improving driver performance
  • Perform other ad-hoc duties as assigned by the management

What you'll need:

  • Minimum of Diploma/Fresh Graduate preferred
  • Singaporeans Only
  • 0-2 years of customer service related and administrative experience
  • Ability to communicate effectively, resolve conflicts and handle customer complaints
  • Ability to perform operational duties and team project responsibilities
  • Proficient in MS office application, in particular MS Excel
  • Ability to work efficiently with minimal supervision in a changing environment, multitask, and is a self-starter
  • Able to communicate in English

About Lalamove

About Lalamove Lalamove began life as EasyVan in December 2013. Founded by Chow Shing-Yuk, EasyVan was originally about leveraging the sharing economy and satisfying a specific logistical need - van hiring. The name EasyVan was conceived out of the desire for something catchy and easy to remember. Shortly after in July 2014, EasyVan expanded to Singapore, Thailand, Taiwan and numerous cities in Southeast Asia. "Lalamove" became a more appropriate name as the fleet of vehicles evolved from just vans, to motorcycles and trucks of varying sizes. In fact, "Lalamove it" has become the term synonymous with getting things delivered quickly and reliably, the Lalamove way. The Lalamove logistics platform has revolutionised van hiring call centers of old to being a process so streamlined, customers and drivers receive a match with each other within 12 seconds. Local deliveries are fulfilled at a breakneck 55 minutes, door-to-door. For drivers, Lalamove significantly optimises their fleet and route, maximising their earning potential. Lalamove applications are developed by Huolala Global Investment Limited, and are available online, Apple Appstore and Google's Play store. Find out the latest about Lalamove as a company and stay up-to-date through our blog and press releases.

Want to learn more about Lalamove? Visit Lalamove's website.