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Operations Associate

Lalamove, Hong Kong

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The Opportunity:
Are you passionate about solving problems?
Do you want to join one of the fastest growing and most exciting startups in Hong Kong?
If your answers are yes and yes, we want you to join our team! We are seeking an Operations Associate who will not back down in the face of challenge, who is ready to try new things, and is ready to make history together with the rest of the ops team at Lalamove Hong Kong.
We are looking for a high energy, quick thinking individual who can understand driver beliefs and requirements to create long lasting partnerships with our fleet. 
If you understand all things that are worth doing are never easy, and you want to become a better version of yourself, apply now! 

What you'll be doing:

  • Assist in designing and executing the community guidelines to build a fair and high-quality driver community
  • Prepare and conduct training and coaching for drivers to communicate key community guidelines and special campaign details
  • Assist in designing and implementing reward programs for high-quality drivers to improve overall service quality level
  • Listen attentively to the voice of driver community and continuously provide better support to drivers and improve the driver engagement and experience

What you'll need:

  • University degree holder in business or related disciplines 
  • At least 1 - 2 years in sales and marketing or an operational role with front-facing opportunities
  • Positive, passionate, proactive, self-initiative and attentive to details
  • Strong communication skills with proficiency in written and spoken English and Chinese
  • Familiarity of using existing social media platforms
University degree holder in business or related disciplines 
At least 1 - 2 years in sales and marketing or an operational role with front-facing experience
Positive, passionate, proactive, self-initiative, action-oriented, and attentive to details
Strong communication skills with proficiency in written and spoken English and Chinese

About Lalamove

About Lalamove Lalamove began life as EasyVan in December 2013. Founded by Chow Shing-Yuk, EasyVan was originally about leveraging the sharing economy and satisfying a specific logistical need - van hiring. The name EasyVan was conceived out of the desire for something catchy and easy to remember. Shortly after in July 2014, EasyVan expanded to Singapore, Thailand, Taiwan and numerous cities in Southeast Asia. "Lalamove" became a more appropriate name as the fleet of vehicles evolved from just vans, to motorcycles and trucks of varying sizes. In fact, "Lalamove it" has become the term synonymous with getting things delivered quickly and reliably, the Lalamove way. The Lalamove logistics platform has revolutionised van hiring call centers of old to being a process so streamlined, customers and drivers receive a match with each other within 12 seconds. Local deliveries are fulfilled at a breakneck 55 minutes, door-to-door. For drivers, Lalamove significantly optimises their fleet and route, maximising their earning potential. Lalamove applications are developed by Huolala Global Investment Limited, and are available online, Apple Appstore and Google's Play store. Find out the latest about Lalamove as a company and stay up-to-date through our blog and press releases.

Want to learn more about Lalamove? Visit Lalamove's website.