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Customer Loyalty Executive

Lalamove, Hong Kong

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Requirement:
·      At least 2 years’ experience of working with customer loyalty programs and/or CRM
·     B2B or B2C database marketing or segment marketing experience is preferred
·      Degree holder in MIS, Economics, Business administration, Marketing or related disciplines
·      Track record of direct Marketing campaign management
·      Experience and affinity with data mining is a definite advantage
·      Commercial minded and good communication skills

Responsibilities

  •  Analyse internal data and constant update on business & users trends from time to time to create a competitive edge for the program.  
  • Acquisition & Retention: Make use of loyalty program to attract & acquire new users and retain old users.
  • Organize & execute direct marketing and project management
  • To support driving growth in customer orders and sales volume, by establishing and retaining long-term relationships with existing and new customers

About Lalamove

About Lalamove Lalamove began life as EasyVan in December 2013. Founded by Chow Shing-Yuk, EasyVan was originally about leveraging the sharing economy and satisfying a specific logistical need - van hiring. The name EasyVan was conceived out of the desire for something catchy and easy to remember. Shortly after in July 2014, EasyVan expanded to Singapore, Thailand, Taiwan and numerous cities in Southeast Asia. "Lalamove" became a more appropriate name as the fleet of vehicles evolved from just vans, to motorcycles and trucks of varying sizes. In fact, "Lalamove it" has become the term synonymous with getting things delivered quickly and reliably, the Lalamove way. The Lalamove logistics platform has revolutionised van hiring call centers of old to being a process so streamlined, customers and drivers receive a match with each other within 12 seconds. Local deliveries are fulfilled at a breakneck 55 minutes, door-to-door. For drivers, Lalamove significantly optimises their fleet and route, maximising their earning potential. Lalamove applications are developed by Huolala Global Investment Limited, and are available online, Apple Appstore and Google's Play store. Find out the latest about Lalamove as a company and stay up-to-date through our blog and press releases.

Want to learn more about Lalamove? Visit Lalamove's website.