Driver Onboarding Associate, Hai Phong

Lalamove, Haiphong

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Duration: Full-Time

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it. Onto our eighth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam and the Philippines, our aspirations don’t stop there as our model has the ability to transform how goods moved in any city worldwide. Backed by a team of experienced entrepreneurs, we all breathe passion, grit, execution & humility which are our company’s core values.

Are you passionate? A perpetual solver of problems? Are you proactive, dedicated to honing your skills, and persistent in completing and executing tasks? If the answer is yes, then we want you to join our team! We are currently seeking for an outgoing, energetic and detail oriented individual to join our Driver Operations team in Haiphong City.

We are looking for a high energy, quick thinking individual to achieve business target by creating and maintaining professional relationship with clients. If you understand all things that are worth doing are never easy, and you want to become a better version of yourself, apply now! 

What you will be doing:

  • Daily enable and assist drivers in physical onboarding & virtual onboarding, making sure that the drivers have a smooth onboarding experience
  • Implement and optimize systems, processes and initiatives to ensure high-quality of New drivers performance on our platform
  • Engage and collaborate with every function within Operation team and others, both lateral and vertical, to ensure information flow with new drivers are being processed efficiently
  • Track and monitor new driver’s onboarding journey and relevant activities, including: training quality, training materials, inventories, etc.

What we seek:

  • An outgoing and open-minded personality that can interact and influence people with different profiles (age, nationality, experience, background);
  • An ambitious individual who has a go getter attitude to bring solutions and ideas to our daily operations needs;
  • Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;
  • Autonomous and adaptable attitude to cope with an ever-changing working environment.

What you will need:

  • Bachelor's degree or college experience preferred;
  • Previous experience in operations background/customer service is a plus/advantage;
  • Vietnamese national with fluency in Vietnamese is required;
  • Good MS Office skills, especially Excel is ideal;
  • Extrovert, sociable, responsible, organized.

About Lalamove

About Lalamove Lalamove began life as EasyVan in December 2013. Founded by Chow Shing-Yuk, EasyVan was originally about leveraging the sharing economy and satisfying a specific logistical need - van hiring. The name EasyVan was conceived out of the desire for something catchy and easy to remember. Shortly after in July 2014, EasyVan expanded to Singapore, Thailand, Taiwan and numerous cities in Southeast Asia. "Lalamove" became a more appropriate name as the fleet of vehicles evolved from just vans, to motorcycles and trucks of varying sizes. In fact, "Lalamove it" has become the term synonymous with getting things delivered quickly and reliably, the Lalamove way. The Lalamove logistics platform has revolutionised van hiring call centers of old to being a process so streamlined, customers and drivers receive a match with each other within 12 seconds. Local deliveries are fulfilled at a breakneck 55 minutes, door-to-door. For drivers, Lalamove significantly optimises their fleet and route, maximising their earning potential. Lalamove applications are developed by Huolala Global Investment Limited, and are available online, Apple Appstore and Google's Play store. Find out the latest about Lalamove as a company and stay up-to-date through our blog and press releases.

Want to learn more about Lalamove? Visit Lalamove's website.