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Operations Associate

Lalamove, Kuala Lumpur

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Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it.

Onto our sixth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam and Philippines, our aspirations don’t stop there as our model has the ability to transform how goods moved in any city worldwide. Backed by a team of experienced entrepreneurs, Lalamove offers a great place to add real value because you get real ownership of what you do. Come work with energetic, dynamic individuals, and play a critical role in disrupting the entire logistics market in a cutting-edge tech company.

Love working with people, training and providing guidance? We want you in our team! Join us at Lalamove Malaysia, one of the fastest growing intra-city delivery platforms in Asia. We are looking for an enthusiastic and motivated Driver Operations Associate who can work well under pressure and has great communication skills. Ideal candidate should not be afraid to try new things and get ready to make history together with the rest of the ops team at Lalamove Malaysia. You will be in charge of scheduling and training Lalamove drivers and will need to take full ownership of a crucial component of our business. Life at Lalamove is fast-paced, thrilling, and we are constantly doing things no one has ever done before.

Think you are up for it? Apply now and join the team in Kuala Lumpur, Malaysia to experience the thrill of disrupting the logistics industry!

Main Responsibilities

  • Driver acquisition & training: Constantly maintain an over-supplying effort by keeping a healthy pipeline of leads, by efficiently scheduling and training and effectively retaining drivers on the platform.
  • Driver and Community management: Actively moderate (bring people together), leverage, incentivise and rule the driver community to shape the best service quality to users and the best worth for drivers to maximize driver retention
  • Understanding driver operations standards: Provide accurate, valid and complete information by using the right methods/tools

What we seek

  • An outgoing and open-minded personality that can interact and influence people with different profiles (age, nationality, experience, background)
  • An ambitious individual who has a go getter attitude  to bring solutions and ideas to our daily operations needs
  • Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
  • Autonomous and adaptable attitude to cope with an ever-changing working environment
  • Strong understanding to adhere to company process and SOPs and provide accurate, valid and complete information by using the right methods/tools

What you'll need

  • Bachelor's degree or college experience preferred
  • Previous experience in driver/community management or field team recruitment is a plus

About Lalamove

About Lalamove Lalamove began life as EasyVan in December 2013. Founded by Chow Shing-Yuk, EasyVan was originally about leveraging the sharing economy and satisfying a specific logistical need - van hiring. The name EasyVan was conceived out of the desire for something catchy and easy to remember. Shortly after in July 2014, EasyVan expanded to Singapore, Thailand, Taiwan and numerous cities in Southeast Asia. "Lalamove" became a more appropriate name as the fleet of vehicles evolved from just vans, to motorcycles and trucks of varying sizes. In fact, "Lalamove it" has become the term synonymous with getting things delivered quickly and reliably, the Lalamove way. The Lalamove logistics platform has revolutionised van hiring call centers of old to being a process so streamlined, customers and drivers receive a match with each other within 12 seconds. Local deliveries are fulfilled at a breakneck 55 minutes, door-to-door. For drivers, Lalamove significantly optimises their fleet and route, maximising their earning potential. Lalamove applications are developed by Huolala Global Investment Limited, and are available online, Apple Appstore and Google's Play store. Find out the latest about Lalamove as a company and stay up-to-date through our blog and press releases.

Want to learn more about Lalamove? Visit Lalamove's website.