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Customer Service Associate

Lalamove, Jakarta, Indonesia

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Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it. Onto our fifth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam, Philippines, and now Indonesia our aspirations don’t stop there as our model has the ability to transform how goods moved in any city worldwide. Backed by a team of experienced entrepreneurs, Lalamove offers a great place to add real value because you get real ownership of what you do. Come work with energetic, dynamic individuals, and play a critical role in disrupting the entire logistics market in a cutting-edge tech company.


This role is one of the most important positions in our company because you have the most touch points with our users and drivers in Indonesia. You will rush to answer every call on the first ring, and when you are on the phone, you are our Lalamove ambassador. Whether our customers or drivers have a positive experience with us depends on you. No two days are ever the same in customer service and don't be surprised if you receive customer or driver complaints occasionally, it probably means that they are feeling frustrated and they need your help. Our best CS role model gives it a laugh and tries their best to turn around the situation. No hard feelings.  This role suits someone who is positive, outgoing and customer-oriented.

Think you are up for it? Apply now!


Main responsibilities

  • Handle customer queries and orders, resolve conflicts and ensure a high level of customer satisfaction.
  • Coordinate with different parties of the entire order fulfillment process - pick-up, drivers and drop-off to ensure a high level of fulfillment.
  • Be able to contribute significantly to the CS team in terms of order fulfillment.
  • Perform other administrative duties for the team, or any other duties assigned CS Manager.

What we seek

  • A go-getter, and problem solver mindset to proactively customize solution for each customer needs
  • Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations
  • Good written and verbal communication skills to communicate accurately within our customers
  • Ability to multi-task, prioritize, and manage time effectively

Requirements

  • A Bachelor Degree / Diploma Degree
  • A Savviness in Technology and using Office Tools  1-3 years of customer service related and administrative experience
  • An Excellent communication, Ability to resolve conflicts and handle customer complaints
  • The Ability to work efficiently with minimal supervision in a changing environment, multitask, and is a self-starter

What we provide

  • Strategic Location in Kuningan Area, Jakarta
  • Career Plan
  • Competitive Package
  • Pension Plan
  • Health Coverage
  • Drinks & snacks are provided everyday
  • Fun activities (sports, movie night, etc) 
  • Dynamic work environment

About Lalamove

About Lalamove Lalamove began life as EasyVan in December 2013. Founded by Chow Shing-Yuk, EasyVan was originally about leveraging the sharing economy and satisfying a specific logistical need - van hiring. The name EasyVan was conceived out of the desire for something catchy and easy to remember. Shortly after in July 2014, EasyVan expanded to Singapore, Thailand, Taiwan and numerous cities in Southeast Asia. "Lalamove" became a more appropriate name as the fleet of vehicles evolved from just vans, to motorcycles and trucks of varying sizes. In fact, "Lalamove it" has become the term synonymous with getting things delivered quickly and reliably, the Lalamove way. The Lalamove logistics platform has revolutionised van hiring call centers of old to being a process so streamlined, customers and drivers receive a match with each other within 12 seconds. Local deliveries are fulfilled at a breakneck 55 minutes, door-to-door. For drivers, Lalamove significantly optimises their fleet and route, maximising their earning potential. Lalamove applications are developed by Huolala Global Investment Limited, and are available online, Apple Appstore and Google's Play store. Find out the latest about Lalamove as a company and stay up-to-date through our blog and press releases.

Want to learn more about Lalamove? Visit Lalamove's website.