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Office IT System Support Associate

Lalamove, Sao Paulo

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Duration: Full-Time


We at Lalamove are now looking for a Local Office IT Support person to help us with IT System Support across our offices locally. This function helps us bring our IT systems standardization and to the next level. We’re a young and modern tech company where most of our work is conducted via Cloud based. We’re hoping you’re a person who finds this an interesting challenge rather than a troublesome fact!

You will be part of the Office IT Infrastructure Project team here at Lalamove where our end-to-end goal is to deliver the best experience working here from a tooling perspective, as well as making sure that Lalamove stuff actually works and is secure. So, whilst you’d suggest your own decisions, process and implementation within the Office IT space, there’s still access to help within everything from User Workstation Hardware, Telecom ISP Service, Cloud/IP PABX, Networking, AV VC System, Security System as well as IT facility coordination and daily System Administration (G-Suite, Slack, etc …)

What we seek:

  • Maintain and support office Users Workstation (PC/Laptop) and various Office IT Equipment life-cycle and availability;
  • Handle Procurement process for IT Equipment / Project based on ISO Audit Standard;
  • Coordinate and maintain office Meeting Rooms VC and AV System Setup;
  • Coordinate with Telecom Service (ISP) Vendors to ensure Offices Telco Circuits availability (Internet, IDAP, ISDN, PSTN or etc);
  • Coordinate and troubleshoot for Office Structured Cabling System;
  • Daily System Administration and support (Accounts creation, termination, etc...);
  • Documentation (Inventory, IT Drawings, IT related documentation);
  • Troubleshooting for IT Equipment and inquiries of users;
  • Communication with IT Vendors in various categories;

What we are looking for:

  • Degree or certificate holder in Information Technology or related disciplines;
  • Qualification in CCNA, MCSE, MCP, MCITP… is an advantage;
  • Experienced in Procurement Procedure for IT Equipment and vendors / ISP communication;
  • Experienced in G-Suite is an advantage;
  • 2 - 3 years solid experience in IT Technical Support, System Administration;
  • Experienced and knowledge in Networking (Firewall, Core/Access Switching, etc…), On Perm / Cloudbase Server and IP/Cloud PABX System Concept, Connection and Installation;
  • Solid experience in AV VC System Concept, Design and Technical Troubleshooting;
  • Experience in MacOS/Windows Installation, Administration and maintenance;
  • Basic knowledge of IT Server/Comms Room Infrastructure and Structured Cabling System;
  • Knowledge MS Office 365 (Words, Excel, PowerPoints…);
  • Good communication skills in English;
  • Independent, self-motivated, well organized and able to work under pressure;

About Lalamove

About Lalamove Lalamove began life as EasyVan in December 2013. Founded by Chow Shing-Yuk, EasyVan was originally about leveraging the sharing economy and satisfying a specific logistical need - van hiring. The name EasyVan was conceived out of the desire for something catchy and easy to remember. Shortly after in July 2014, EasyVan expanded to Singapore, Thailand, Taiwan and numerous cities in Southeast Asia. "Lalamove" became a more appropriate name as the fleet of vehicles evolved from just vans, to motorcycles and trucks of varying sizes. In fact, "Lalamove it" has become the term synonymous with getting things delivered quickly and reliably, the Lalamove way. The Lalamove logistics platform has revolutionised van hiring call centers of old to being a process so streamlined, customers and drivers receive a match with each other within 12 seconds. Local deliveries are fulfilled at a breakneck 55 minutes, door-to-door. For drivers, Lalamove significantly optimises their fleet and route, maximising their earning potential. Lalamove applications are developed by Huolala Global Investment Limited, and are available online, Apple Appstore and Google's Play store. Find out the latest about Lalamove as a company and stay up-to-date through our blog and press releases.

Want to learn more about Lalamove? Visit Lalamove's website.