Client Services Director

Landor, Hamburg

Creating agile brands

What does it take? A great brand needs a standout strategy, creative muscle, and the right behaviours to make it real.

 We are hiring a Client Services Director to join our Hamburg office.


The role…

The Client Services team helps clients gain agility and find opportunities where others see adversity. The team helps clients and their brands gain profitable growth by thriving in an accelerated pace of change where disruption is the norm.

The Client Services Director leads the client services team for the office, and is accountable for client services excellence and client satisfaction across all clients and brands in the office. He/she is a consummate professional in all he/she does/says/writes and brings significant respect and gravitas to all situations – internally and externally. This includes overseeing flawless execution and project management, team development, and growth through existing and new clients. The Client Services Director leads the integration and collaboration with other functions in the office and the region, including Strategy, Design, Naming, Research, and Brand Engagement.

The Client Services Director may also lead one or more client relationships and a team of people, and along with that team, ensures that all projects are delivered on time, on budget, and on scope. This includes effective resourcing on all engagements, while also delivering against the agency’s financials/budgeted work plans. The Client Services Director is a member of the office senior leadership team, and shares accountability for delivering the office’s revenue and profit goals.


What we are looking for…

A Client Services Director who champions, displays and embraces a passion and curiosity for design and branding. You will have strong communication, negotiation, presentation and organizational skills, and supervisory experience.


Required Experience

  • Bachelors Degree; MBA optional.
  • Experience in branding consultancy, advertising agency or business consultancy, with team and client leadership experience.
  • Experience successfully leading large teams.

About Landor

About us A global leader in brand consulting and design, Landor helps clients create agile brands that thrive in today’s dynamic, disruptive marketplace. Our work enables top brands—from Barclays to BMW and Tide to Taj—to stand for something while never standing still. Landor’s branding services include strategy and positioning, identity and design, motion graphics, brand architecture, prototyping, innovation, naming and verbal identity, research and analytics, environments and experiences, engagement and activation, and interactive and media design. Founded by Walter Landor in 1941, Landor pioneered many of the research, design, and consulting methods that are now standard in the branding industry. Today, Landor has 26 offices in 19 countries, working with a broad spectrum of world-famous brands. Clients include Alitalia, Barclays, Bayer, BBC, BMW, BP, Cracker Barrel Old Country Store, FedEx, GE, Kraft Heinz, Huawei Technologies, Marriott International, Nike, Pernod Ricard, Procter & Gamble, S&P Global, Samsung, Sony, and Taj Group. Landor is a member of WPP, the world's largest marketing and communications firm.

Want to learn more about Landor? Visit Landor's website.