Senior Client Manager

Landor, New York

Creating agile brands

What does it take? A great brand needs a stand-out strategy, creative muscle and the right behaviors to make it real.

We are hiring a Senior Client Manager to join our New York office. Have you got what it takes? 

About Us…

Landor & Fitch: Extraordinary Brand Transformation by Design 

Social change and soaring technology are transforming the world around us, putting incredible pressure on businesses to continually change and adapt.

In this world, brand has never been more important. A strong brand has purpose. It informs decisions, drives differentiation and propels positive cultural change. And when brand is brought to life with world-class design, it creates more than growth on the balance sheet – it builds a sustainable future.

By bringing together Landor’s brand consulting and strategic design capability, Fitch’s expertise in experience, retail and workplace design - we help our clients drive business transformation

At Landor & Fitch, we’re proud to be the world’s largest specialist brand and design group. With more than 1,200 curious and creative minds, spanning 20+ countries, we work as one team to make a positive difference for our clients, their communities and the world we live in.

The role…

We exist to help brands compete in an ever-changing and highly competitive world. Our Senior Client Manager is integral in supporting key client relationships from project kick-off to completion.

This person will support the team with seamless process management and help identify opportunities to grow client relationships.  They work closely with the Strategy, Creative, Engagement and Naming teams to provide the client with a holistic relationship across the agency.

This person will be responsible for achieving and maintaining client satisfaction by ensuring that projects are delivered on scope and on time.  You will be accountable for flawless project management. You will be the central point of communication on one or more brands and are accountable for the accurate and timely flow of information between the client and the internal team.  You ensure that all milestones are met and partners with the client directors on all key relationships.  You will participate in brand discussions, client workshops, brainstorms and development of key deliverables. 

What we are looking for

A Senior Client Manager, who brings us 5+ years of experience in project management in a branding consultancy, advertising agency or business consultancy.  You must have strong client presence, organizational and detail-orientation skills, excellent written and verbal communication, ability to work in a high-pressure, fast-moving environment, strategic and intellectually agile, decisive, but respectful of and comfortable with ever changing priorities, amazing team player, responsible, and demonstrated cross-functional leadership experience.

We want someone to be good at relationship building, not just because it’s a requirement of the job, but because they’re passionate about what they do. A person with a positive “can do” attitude who is a proactive problem solver, who works independently, but thrives in a team setting and understands what it takes to get the job done efficiently and effectively.

We strive for leaders, collaborators and expert communicators. We want an optimist and enthusiast who is results- focused and a skilled planner. 


We believe diversity brings creativity, which is at the heart of everything we do. We are actively engaging in creating an environment free of discrimination, where our people and their uniqueness can shine and be celebrated. We’re working to set a standard for the industry as a whole, creating a culture of equity and belonging. We may not be perfect, and we know there is work to do, but we regularly check with our teams and Employee Resource Groups on how we are doing, using their insight to frame our thinking and actions, so we can all do better, working as one Landor & FITCH.


About Landor

About us A global leader in brand consulting and design, Landor helps clients create agile brands that thrive in today’s dynamic, disruptive marketplace. Our work enables top brands—from Barclays to BMW and Tide to Taj—to stand for something while never standing still. Landor’s branding services include strategy and positioning, identity and design, motion graphics, brand architecture, prototyping, innovation, naming and verbal identity, research and analytics, environments and experiences, engagement and activation, and interactive and media design. Founded by Walter Landor in 1941, Landor pioneered many of the research, design, and consulting methods that are now standard in the branding industry. Today, Landor has 26 offices in 19 countries, working with a broad spectrum of world-famous brands. Clients include Alitalia, Barclays, Bayer, BBC, BMW, BP, Cracker Barrel Old Country Store, FedEx, GE, Kraft Heinz, Huawei Technologies, Marriott International, Nike, Pernod Ricard, Procter & Gamble, S&P Global, Samsung, Sony, and Taj Group. Landor is a member of WPP, the world's largest marketing and communications firm.

Want to learn more about Landor? Visit Landor's website.