Customer Success Training Content Creator at Lastline

Customer Success Training Content Creator

Lastline, Redwood City

COMPLETE BREACH VISIBILITY AT YOUR FINGERTIPS

Duration: Full-Time

LASTLINE, THE COMPANY:

At Lastline, we are on a mission to help our clients make their businesses more secure. We’re one of the fastest growing companies in a truly essential industry.

In your role at Lastline, you will be inspired by a team of the brightest business and technical minds in cyber security. We are passionate champions for our clients, and know from experience that the best solutions for our clients’ needs come from working hard together. As part of the Lastline team, your voice matters, and you will do important work that has impact on information security for people, businesses and nations. Our industry and our company move fast, and you can be sure that you will always have room to learn and grow. We are proud of our team and the important work we do to build confidence in an increasingly connected world.

JOB DESCRIPTION:

You will be responsible for both authoring and updating training content for Lastline products and also for delivering virtual & live training to various Lastline constituents. You must be a quick learner and possess a solid technical aptitude to become an expert in Lastline’s platform and products. The ideal candidate has worked with information security products, and has a passion for creating and delivering exceptional training content. You must be an excellent communicator and be able to explain complex subjects in a clear and memorable style. You will be working closely with Product Management, Engineering, Sales, Business Development, Lastline Technology Partners and Lastline’s customers to identify organizational capabilities and needs, then you will design, implement and maintain programs which meet those needs.

YOUR MISSION:

Training content development management & maintenance:
Design, develop and maintain Lastline’s product-related online & live training content
Using a modular building-blocks content approach to maximize efficiency
Focused on Lastline’s Customer, Partner and Employee audiences
Programs & Coursework outlining key Lastline implementation concepts, processes and solutions
How-to videos & hands on exercises
Course assessments and user surveys
Quick Start Guides to accompany online training content as needed
Respond to customer and partner requests for new training content
Example courses could include: deployment and usage of Lastline platform components, demonstrating Lastline integration partnerships, demonstrating the use of Lastline API’s, showcasing end-to-end Security Operations Center (SOC) workflows using Lastline, etc.
Content delivery:
Amaze audiences far and wide with the winning combination of YOUR style and Lastline’s award-winning technologies
Deliver live and virtual training content using online tools

YOUR RESOURCES:

You will work closely with Product Management, Engineering, Sales and Business Development teams to get exposure to our products and understand stakeholder training needs
The Lastline team be there to help you rapidly acquire product knowledge, so that you can build training content with minimal supervision
Coordinate technical training delivery with instructors from other parts of the business

QUALIFICATIONS:

Bachelor’s Degree (B.S.) from four-year college or university (IT or Cyber Security preferred) or equivalent experience
3 or more years as Vendor Systems/Sales Engineer in relevant technology areas (networking, security, etc.)
Experience with firewalls, intrusion prevention, anti-virus, sandboxing, SIEM technologies highly desired
5 or more years of Information Security experience required
3 or more years of experience supporting enterprise training programs
Additional coursework in Information Security Programs preferred
Solid understanding of individual training and development principles preferred
Proficient with MS Office products including Word, Excel, Access, Power Point, MS Project, Visio and Outlook required
Adept in planning, leading change and multi-tasking
Strong communication, problem-solving, time management, and work prioritization skills required
Able to write reports, business correspondence and procedure manuals
Detail-oriented, thorough and quality oriented
Ability to travel to areas within and outside the continental United States
Ability to travel up to 30%

About Lastline

Lastline is revolutionizing the way companies improve network breach protection with malware detection tools that uncover malware- and browser-based attacks and malicious network activity before suffering a costly data breach. And we enable you to do this with fewer resources and at lower cost than existing malware detection tools. In 2011, Drs. Engin Kirda, Christopher Kruegel, and Giovanni Vigna, three of the world’s most influential academic researchers in cybersecurity, founded Lastline. The company’s vision is informed by the founders’ world-renowned research on malware analysis and evasion techniques, academically-rooted rigor, innovative approaches to network breach protection, and a passion to improve enterprise cybersecurity. Lastline’s unmatched level of visibility, accuracy and effectiveness, and our focus on IT managers’ ever-increasing pressure to secure company networks and assets, has resulted in the company providing specific, actionable, context-rich threat intelligence and decreased data loss to many of the largest and most successful companies around the world.