Uncubed

Implementation Specialist (Launch Coach)

LeagueApps, New York, NY

LeagueApps equips sports leagues with the technology to create great experiences


Implementation Specialist (Launch Coach)

Location: New York City, NY Department: Service

Type: Full Time Min. Experience: Entry Level

If the highlight of your day is a sports highlight, then this opportunity may be for you.

LeagueApps, a fast growing digital sports media and technology company that provides a software platform to power local sports communities, is looking for a Launch Specialist to help take our stellar partnership experience to the next level!

The Launch Specialist will be a tech-savvy, self-starter who has a knack for training customers and providing them with excellent service.

The Role:

The Launch Coach will play an integral role in making our Partner Management team the driving force behind acquisition and retention at LeagueApps. The Launch Specialist will have the chance to shape the type of service and value we provide to our partners (our customers). We want partners to rave about our service and community like never before, thanks to you!

Here is the scouting report. Tell us if you’re the right person for the position.

Responsibilities:

Own the LeagueApps onboarding process, including training partners on how to best configure and utilize LeagueApps for their organization.

Build strong relationships with League Directors, owners, and organizers.

Become a Product Expert! Provide the product team with key product feedback that will help service partners.

Be a master problem-solver. Learn to think creatively in order to provide solutions for partners' needs.

Maintain 90% launch rate.

Initiate projects and processes that will help streamline the implementation process for our partners.

Manage smaller projects independently: Day-to-day operational aspects of a project and scope.

Strong verbal and written communication skills, with the ability to communicate difficult/sensitive information tactfully. YOU ARE THE FACE OF LEAGUEAPPS TO OUR PARTNERS!

Likes, Needs, to Win

Requirements:

Bachelor’s degree or equivalent work experience required.

Excellent verbal and written communication skills.

Thorough understanding of digital software products, web technologies, mobile applications and current trends.

Patient and sensitive to non-technical users, as well as able to hold your own when speaking to technical users.

Cool-headed, composed, able to weather a storm.

Enjoy providing outstanding customer service by setting proper expectations and over-delivering to partners.

Love teaching and helping different people with different personality types.

Respond to customers' needs with empathy and positivity.

Consistently the hardest-worker on your teams!

Be a teammate. Communicate effectively with all team members across sales, product, and engineering functions.

Sports enthusiast who has a passion for sports and loves playing sports.

Preferred Qualifications:

1+ year(s) experience working in Customer Success/Implementation at another SaaS platform.

Experience with CRM's, Video Production, HTML, CSS, Photoshop.

Excellent time management skills as multiple clients and projects will be managed simultaneously.

Strong communication skills, both verbal and written.

Previous project/customer management experience. 

About LeagueApps

LeagueApps has spent years developing a software solution to bring value and benefit to sports organizers and their participants.

We’re focused on building relationships with these organizations to understand how they operate and help figure out how LeagueApps can be configured to be a valuable solution.

Want to learn more about LeagueApps? Visit http://leagueapps.com/