Uncubed
           

Customer Experience Specialist - Turkish Speaker - Week Evening Shift

letgo, Barcelona

Buy and sell straight from your smartphone.


letgo's the largest app to buy and sell locally. With over 100M downloads and hundreds of millions of listings added by users, letgo’s already been named among the “Hottest Startups” by Wired and “Best Apps” by Google, and it’s the second fastest growing app in America since its 2015 launch. Business Insider calls letgo “the go-to app for selling your stuff” and it’s been featured by The New York Times, The Today Show, Mashable, Fast Company, The Wall Street Journal, Fortune and hundreds of others worldwide. Listing something on letgo is as simple as taking a photo thanks to its advanced technology. It’s the only app of its kind that can automatically title and categorize an item using artificial intelligence. Users can easily browse local listings, chat instantly in the app, and view each other’s profiles, ratings and reviews.

Based in our New York and Barcelona offices, our team of over 165 represents more than 20 nationalities. Fueled by our diverse expertise, letgo’s goal is to build the largest marketplace of its kind in the world. We’re looking for people who are as passionate as we are about creating something our users love and - just as importantly - who are excited by the challenge.

We’ve built a company for people who want to do impactful work, surrounded by great people. We have a well-defined, mature culture — and we’re always making it better.

Your Challenge:

  • Moderate the content uploaded by our users to maintain the site´s quality standards

  • Provide support to our customers through our different channels.

  • Use defined procedures for responding to our customers.

  • Report errors and improvements discovered on the website

  • Other duties as assigned

 

To get there, you´ll need:

  • Excellent customer service aptitude (1+ years of experience) 

  • Must: Native Turkish speaker, advanced level of English is obligatory

  • High school degree. Desired: Student of one of the following: Social Communication, Psychology, International Relations, Business Administration 

  • Fulltime work permit 

 

Functional competencies:

  • Being able to spot abusive/illegal content

  • Being able to manage large - monotonous tasks

  • Being able to keep the focus, avoiding putting down legitimate content

  • Detailed and methodic

  • Proactive

  • Good oral and written skills

  • Strong internet skills

  • Fast learner

 

Required:

Native language is Turkish and advanced level of English

 

Availability:

Monday to Friday from 5pm to 2am

letgo is proud to be an Equal Opportunity and Affirmative Action employer. Ensuring a diverse and inclusive workplace where we learn from each other is core to letgo's values. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About letgo

With over 100M downloads and 400M listings, letgo is the biggest and fastest growing app to buy and sell locally. One of America’s most popular apps, letgo’s marketplace is filled with everything from electronics, cars and collectibles to housing, clothing and furniture. With innovative features like video listings and letgo Reveal, the free app makes it easy to list what you don’t need and find great deals nearby on anything you do. Listing something is as simple as taking a photo because letgo’s technology automatically suggests a title, price and category. letgo was founded in 2015 by Alec Oxenford and Jordi Castello, with cofounder Enrique Linares joining soon after. Business Insider calls letgo “the go-to app for selling your stuff” and it’s been featured by The New York Times, The Today Show, Fast Company, The Wall Street Journal, Fortune and many others worldwide.


Be a Better letgo Candidate

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Want to learn more about letgo? Visit letgo's website.