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CX Agent - English Week-end NightShift

letgo, Barcelona

Buy and sell straight from your smartphone.


 If you aren't completely confident that you fit our exact criteria, please reach out anyways. Humility is a wonderful thing - we're at least as interested in  your character as in your talent.

We're looking for a  CX Agent to be a part of our team! If you love creating something great, enjoy challenges and want to be a part of a fast-growing, global company, this role is for you.

We’ve built a company where you can do impactful work surrounded by great people. We have a well-defined, mature culture, and we’re always working to make it better. letgo hires amazing people, not just amazing “talent” — character is just as important to us as technical expertise. If the opportunity below sounds exciting but you're not sure if you fit all the requirements, we'd still love to learn more about you.

Your Challenge:

  • Moderate the content uploaded by our users to maintain the site´s quality standards

  • Provide support to our customers through our different channels.

  • Use defined procedures for responding to our customers.

  • Report errors and improvements discovered on the website

  • Other duties as assigned

 

To get there, you´ll need:

  • Excellent customer service aptitude 

  • Must: Native English speaker 

  • High school degree. Desired: Student of one of the following: Social Communication, Psychology, International Relations, Business Administration 

  • Fulltime work permit 

 

Functional competencies:

  • Being able to spot abusive/illegal content

  • Being able to manage large - monotonous tasks

  • Being able to keep the focus, avoiding putting down legitimate content

  • Detailed and methodic

  • Proactive

  • Good oral and written skills

  • Strong internet skills

  • Fast learner

 

Availability:  Saturday - Sunday and Banking holidays from 5 pm to 2 am

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letgo perks:

  • Generous benefits package.
  • Competitive salary and stock options.
  • Beautiful, recently renovated office close to the beach in Barcelona (with a spectacular rooftop terrace!).
  • Physical therapy in Barcelona office.
  • Fully stocked kitchens.
  • Team building activities.
  • Language and other courses.
  • Sports: GymForLess, yoga classes in the office, basketball, futsal and volleyball teams.

letgo is proud to be an Equal Opportunity and Affirmative Action employer. Ensuring a diverse and inclusive workplace where we learn from each other is core to letgo's values. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About letgo

With over 100M downloads and 400M listings, letgo is the biggest and fastest growing app to buy and sell locally. With innovative features like video listings and letgo Reveal, the free app makes it easy to list what you don’t need and find great deals nearby on anything you do. Listing something is as simple as taking a photo because letgo’s technology automatically suggests a title, price and category. letgo was founded in 2015 by Alec Oxenford and Jordi Castello, with cofounder Enrique Linares joining soon after Business Insider calls letgo “the go-to app for selling your stuff” and it’s been featured by The New York Times, The Today Show, Fast Company, Wall Street Journal, Fortune and thousands of others worldwide.

Based in our New York and Barcelona offices, our team of over +270 represents more than 40 nationalities. Fueled by our diverse expertise, letgo's goal is to build the largest marketplace of its kind in the world. We’re looking for people who are as passionate as we are about creating something our users love and - just as importantly - who are excited by the challenge.

letgo is an environment where you will learn, be challenged, and grow.  We offer the opportunity to build world-class technology, innovate, research, and work autonomously, alongside some of the brightest minds.

 

 

 

#LI - VM1

About letgo

With over 100M downloads and 400M listings, letgo is the biggest and fastest growing app to buy and sell locally. One of America’s most popular apps, letgo’s marketplace is filled with everything from electronics, cars and collectibles to housing, clothing and furniture. With innovative features like video listings and letgo Reveal, the free app makes it easy to list what you don’t need and find great deals nearby on anything you do. Listing something is as simple as taking a photo because letgo’s technology automatically suggests a title, price and category. letgo was founded in 2015 by Alec Oxenford and Jordi Castello, with cofounder Enrique Linares joining soon after. Business Insider calls letgo “the go-to app for selling your stuff” and it’s been featured by The New York Times, The Today Show, Fast Company, The Wall Street Journal, Fortune and many others worldwide.


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Want to learn more about letgo? Visit letgo's website.