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Account Coordinator, Customer Success

Liftoff, Redwood City

Fueling Mobile Growth


At Liftoff+Vungle, we’re helping mobile businesses scale and succeed via our sophisticated technology that enables them to find their most engaged users. We are a trusted guide for growth and engagement, transforming how people discover and experience apps. Advertisers depend on us to reach, acquire, and retain high-value users worldwide. We are one of the world’s largest independent, unbiased and privacy-friendly growth platforms that fuels the entire mobile app growth cycle across user acquisition, engagement, monetization, and analytics. Consistently ranked as one of the fastest growing companies and best places to work, we are a profitable company with strong product-market fit and tremendous growth opportunity. We have a creative, collaborative, and humble culture. We are data-driven, proactive, and have the courage to drive change.

Liftoff+Vungle is a rapidly growing marketing technology company that is changing the way companies discover and engage with mobile app users. We are looking for an Account Coordinator, Customer Success to support the goals, processes and procedures for our Customer Success organization. In this role you will ultimately be responsible for both ensuring the smooth operation of customer support processes and learning what it takes to grow into a Customer Success Manager. 

Responsibilities

  • Function as a key support resource for Liftoff’s customers
  • Ensure client requests are resolved in a timely manner
  • Support the development of strategic plans to meet and exceed client goals
  • Become an expert in Liftoff’s internal tools; Prepare and run client performance reports
  • Manage prioritization, internal coordination, and calendaring of strategic customer engagements 
  • Key owner in developing Quarterly Business Reviews for Liftoff’s customers
  • Work cross-functionally to support internal coordination, and tracking of monthly customer retention process
  • Conduct post-client meeting recaps to help team iterate on materials and processes
  • Work with internal tools and teams to gather relevant per-customer and industry data, insights, and benchmarks to influence customer engagements
  • Manage internal prep meeting timelines and scheduling, as well as customer resource distribution

Desired skills and abilities

  • 1-2 years professional work experience, preferably in digital advertising
  • Working knowledge of mobile advertising networks and social platforms and an understanding of the value of advertising is also a plus
  • Strong analytical and problem-solving capabilities
  • Strong organizational skills and attention to detail
  • Strives for learning opportunities and drives results
  • Excited and able to work individually and collaboratively
  • Excellent verbal and written communication skills
  • Ability to work against tight goals and deadlines
  • Experience with professional software tools (Salesforce, Office Suite, Excel/Google Sheets, PowerPoint/Google Slides etc.)
  • Bachelor’s degree

Working at Liftoff+Vungle is fast-paced, fun, and challenging, and we thrive on innovation, both with our product and with processes. Come join our team and help shape the future of mobile marketing.  If this role sounds interesting to you, we would enjoy hearing from you.

Liftoff+Vungle is committed to providing and maintaining a work environment where all employees and candidates are treated with dignity and respect and that is free of bias, prejudice, and harassment. Liftoff+Vungle is further committed to providing an equal employment opportunity for all employees and candidates for employment free from discrimination and harassment on the basis of sex, gender (including sexual harassment, gender harassment, and harassment due to pregnancy, childbirth, breastfeeding, and related conditions), sexual orientation, gender identity, gender expression, gender nonconformity, race, creed, religion, color, national origin, ancestry (including association, affiliation, or participation with persons or activities related to national origin, English-proficiency or accent, or immigration status), physical or mental disability, medical condition(s), genetic information of an individual or family member of the individual, marital or domestic partner status, age, veteran or military status, family care status, requesting or taking pregnancy, parental or disability leave, requesting an accommodation, or any other characteristic protected by federal, state, or local law, regulation, or ordinance. All such discrimination and harassment is unlawful and will not be tolerated. Liftoff+Vungle maintains a continued commitment to equal employment opportunity and expects the full cooperation of all personnel.

 

Agency and Third Party Recruiter Notice:

Liftoff+Vungle does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. All candidates must be submitted via our Applicant Tracking System by approved Liftoff+Vungle vendors who have been expressly requested to make a submission by our Recruiting Team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Liftoff+Vungle Recruiting Team and such a candidate was submitted to the Liftoff+Vungle Recruiting Team via our Applicant Tracking System.

About Liftoff

We began Liftoff in August, 2012 with the mission to revolutionize how mobile app marketers build and grow an active, engaged user base. Our approach was to design the first truly ROI-optimized mobile acquisition and retention platform for non-gaming apps. We set our sights on enabling marketers to run campaigns focused on finding users who will take meaningful actions beyond the install, like register for an account, book a hotel room or make a purchase. This is how mobile app marketing should work.

Since our launch, Liftoff has grown to become a leader in the mobile marketing industry, powering cost-per-action optimized app marketing and re-engagement campaigns for some of the world’s greatest brands.

Want to learn more about Liftoff? Visit Liftoff's website.