Live Oak Bank, Wilmington NC


Title: CIO                             

Reports to: President

FLSA Status: Exempt 

Department: LABS

 About Us

Live Oak is more than a bank. Live Oak helps people realize their full potential so they can create meaningful impact at work, home or in their communities. As an innovation hub, we fully embrace a bold approach to solving problems and surpassing goals. Daily life at Live Oak centers around a culture of taking care of each other, which has made us one of the most desirable places to work. We’ve topped the list of American Banker’s “Best Banks to Work For” because of our unparalleled dedication to our people. Our commitment to our customers and our culture is intertwined, so we seek those who embody and embrace what it takes to empower the American dream. Learn more at liveoakbank.com. 

How This Role impacts Live Oak and its People

Chief Information Officer (CIO) is responsible for leading the corporate strategy for Live Oak’s IT infrastructure operations, Project Management Office and Engineering Team. This role will manage and lead a flexible and adaptable high-performance cloud-first IT organization. This includes driving execution of technology initiatives, evaluating current technology systems, and driving the organization’s infrastructure aligned to business strategy, playing a key role in enabling the Bank’s competitiveness and ensuring growth.  The CIO must understand current priorities and expectations from stakeholders that then can be matched with industry dynamics and trends to support Live Oak Banks strategy.


What You’ll Do at Live Oak

  • Lead mission-critical IT SaaS business applications and supporting IT operations teams
  • Evolve IT strategy across the bank, focused on delivery of core IT applications and operations
  • Work with stakeholders to continually optimize IT governance and decision-making processes as the business context and technology landscape changes, ensuring alignment with relevant IT compliance
  • Leads IT Steering Committee and develops IT Strategic Plans
  • Directs IT steering and governance committees to include executive management communications, Board reporting for matters relating to IT
  • Support the continued rapid growth of the organization by establishing and leading IT strategy that takes advantage of emerging technologies, collaborating with leadership throughout the organization to embed digital opportunities in the business’ cloud-first strategy

How You’ll Do It           

  • Oversees 24/7 data center, network, and security operations for production/service-based delivery
  • Leads the implementation of industry standard best practices and data center methodologies
  • Leads formal Change and Problem Management for the organization
  • Oversees Helpdesk function for support production services in a high compliance-driven environment
  • Collaborates with Live Oak Development and Products organization to consult on and implement technology in accordance with strategic products development
  • Collaborates with business leaders to design and implement technology that maximizes return from technology investments
  • Lead the Project Management Office to support all technology integration within LOB
  • Lead and prioritize Development and Integration work dependent on executive priorities
  • Develops the next generation of IT leaders who can build strategic partnerships with internal and external stakeholders to move the Bank toward digitally enabled growth
  • Encourages smart risks, lessons learned from sub optimal results, and creates a climate of openness to new ways of working, risk, and uncertainty
  • Contributes to Bank level goals for talent development, diversity, and inclusion
  • Responsible for IT Governance which includes day to day resource allocation and personnel management
  • Ensure the seamless introduction and delivery of new technologies and processes to the environment while maintaining the confidentiality, availability, and integrity of information
  • Promote transparent financial and business practices and routine adherence to legal, regulatory and security requirements
  • Ensure continuous delivery of services through oversight of Service Level Agreements (SLA) with customers and monitoring of IT system performance, reporting to various committees
  • Oversee and maintain the dissemination of IT policies, procedures and standards that support the long-term IT strategy, support the business, and manage risk effectively (i.e., implementation, IT project management, change management, build standards, etc.…)
  • Ensures that all information systems are functionally correct and aligned to Bank policy by conducting IT reviews, audits, and incident investigation
  • Represent Live Oak Bank at conferences, in publications, and at technology events
  • Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities
  • Has responsibility to follow and implement IT best practices as outlined by the Federal Financial Institution Examination Council (FFIEC) through its IT Examination Handbook booklets specifically as it pertains to information technology
  • Performs other duties as required

Required and Preferred Experience

  • Leads by example to cultivate a climate of motivation, positive energy and meaning in work
  • Meets established expectations and takes responsibility for achieving results; encourages others to do the same
  • Makes decisions and set strategy based on the long-term vision, uses an enterprise-wide perspective to translate strategies into actions, inspires others to embrace and advance the strategy, and creates a clear view of the future state
  • Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose
  • Comprehensive knowledge of IT technologies, techniques and best practices that cover all levels of IT architecture, including those that affect business processes, data applications and network and systems infrastructure and their effects on a diverse computing environment
  • Thorough knowledge of relevant laws, guidance, and policies applicable to the financial industry
  • Thorough knowledge of the various industry and government strategies and standards including Information Technology Infrastructure Library (ITIL), Control Objectives for Information and Related Technology (COBIT), International Organization for Standardization (ISO), US National Institute for Standards and Technology (NIST) and others where applicable.
  • Knowledge of business continuity planning, auditing, and risk management.
  • Excellent Project Management, written and oral communication skills
  • 10+ years of increasing responsibilities in IT Infrastructure Management and Data Center operations
  • Hands-on experience managing or overseeing the management of mid to large-scale information technology projects, including complex cross-functional and cross-organizational projects
  • Strong experience with designing and administering cloud-based environments, (i.e., AWS, Office365, Azure, Google, etc.…)
  • Experience managing and implementing Cloud architectures in a DevOps/Agile methodology
  • Expert experience in general IT, TCP/IP networking, server and network systems, firewalls, virtual private networks, access controls, Microsoft Active Directory, and IT technology solution deployment strategies
  • Demonstrated record of successfully leading complex cloud-based IT organizations through technology changes and alignment with highly compliant environments
  • Strong track record of developing and implementing cloud technology strategies
  • Working knowledge and experience in the policy and regulatory environment, specifically the financial industry and banking
  • Experience developing and implementing strategic plans.
  • Experience recommending new technology and processes that will improve customer service, reduce costs and/or provide a competitive advantage
  • Strong experience designing and architecting highly available systems

Required to Thrive at Live Oak

  • Dedication– You possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
  • Ownership– You take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
  • Innovation– You embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
  • Teamwork– You understand that together, we do more. Only through collaboration, accountability and trust can we accomplish our mission.
  • Respect– You treat everyone with courtesy, politeness and kindness.

“The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.”


About Live Oak Bank

Our mission is to create an unprecedented banking experience for small business owners nationwide, through service and technology. Live Oak Bank is not your traditional bank. With a laser focus on innovation in finance and technology, we bring efficiency and excellence to the lending process. We believe deeply in personal service and focus on taking care of our customers throughout the life of the relationship.

Live Oak Bank

Want to learn more about Live Oak Bank? Visit Live Oak Bank's website.