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Sales Order Administrator

Looker, Santa Cruz

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WHO WE ARE
Looker is on a mission to bring better insights and data-driven decisions to every business. Everything we do is aimed at making sure our customers love every aspect of Looker, from our products and technologies to our ease of doing business and our support. We are looking for curiously brilliant individuals to join our team as we reinvent data analytics. Get data-driven and see yourself at Looker.

WHAT WE'VE GOT GOING ON
Looker needs a dynamic and detail-oriented person to own and drive the order review and closing process. This person will maintain clean and accurate orders while working with other groups (finance, legal, etc) as necessary to work to continually improve our quote to cash and booking process in order to recognize business in a timely manner and make it easier for internal teams to trust our metrics and data.

WHAT WE NEED YOU TO DO

  • Manage the Order Administration cycle by processing orders in a timely and accurate manner, including: order acknowledgement, validation and integrity check of orders in Salesforce and ensuring amendments to orders are actioned immediately
  • Monitor order status through sync-to-NetSuite, communicating and addressing any issues to the Finance, Sales Operations and License teams
  • Ensuring items are included on Revenue Schedules and Renewal Opportunities are validated at the time of the New Business order.
  • Act as contact point and knowledge base for Sales and Customer Success teams for any Order Administration questions
  • Manage and refine/enhance our current Order Administration process while gaining and maintaining process knowledge, including the capability to book complex pricing and deal structures
  • Work closely with process and project managers to revise operational steps to scale with planned business growth
  • Build strong relationships and engagement models with Sales, Operations, Finance, & Legal leaders globally to understand sales order needs and challenges while achieving the desired level of support service excellence and satisfaction
  • Work with multiple cross-functional teams: Sales Operations, Sales, Training and Enablement, Finance, Legal and other teams to drive improvements in processes for efficiency and effectiveness
  • Act as a single source of truth and deal expert for other job functions which rely on orders to be 100% accurate (Sales Managers, Finance, Analytics, Commissions, etc.)
  • Create, publish and monitor key performance indicators to capture and control sales order support performance by delivering services to defined levels of quality and consistency. Analyze and understand the trends and fluctuations inclusive of: support case demand, turnaround times, quality and satisfaction

WHAT YOU BRING TO LOOKER

  • Experience in Order Management and processing in a global, fast-paced environment at high-tech companies
  • 2+ years of Order Administration, Deal Desk, Sales Operations or similar role experience with significant exposure to Sales and Operations teams
  • B.A. or B.S. in a business-related field
  • Advanced experience with Salesforce CRM required (certification is a plus)
  • Experience with SaaS subscription Order Administration preferred
  • Familiarity with quote to cash tools, Salesforce integrations and Adobe EchoSign
  • Outstanding communication, rigor, sense of urgency and attention to detail
  • Ability to work with multiple groups and collaborate on a variety of projects
  • Strong project management, planning and organization skills, including the ability to handle multiple projects simultaneously in a fast-paced environment
  • Willingness to work hours covering various time zones and providing on-call support as needed for NA, EMEA & APAC regions, with the expectation that extra hours may be required around the busiest times of the month/quarter/year
A LITTLE MORE ABOUT LOOKER
Looker is a unified Platform for Data that delivers actionable business insights to every employee at the point of decision. Looker integrates data into the daily workflows of users to allow organizations to extract value from data at web scale. Over 1600 industry-leading and innovative companies such as Sony, Amazon, The Economist, IBM, Spotify, Etsy, Lyft and Kickstarter have trusted Looker to power their data-driven cultures. The company is headquartered in Santa Cruz, California, with offices in San Francisco, New York, Chicago, Boulder, London, Tokyo and Dublin, Ireland. Investors include CapitalG, Kleiner Perkins Caufield & Byers, Meritech Capital Partners, Redpoint Ventures and Goldman Sachs. For more information, connect with us on LinkedInTwitterFacebook and YouTube or visit looker.com.

Looker aspires to be a workplace that is not only free of discrimination, but one that fosters inclusion and belonging. We strongly believe that diversity of experience, perspective, and background lead to a better environment for our employees and a better product for our users. We encourage you to join us in changing the way businesses use data.

For information on how Looker uses your information, visit Looker's Privacy Policy.

About Looker

Inspiring curiosity Data is no longer just a place to find answers. It’s the place where ideas originate. And when everyone in your company is looking at the same numbers, sharing the same truth, they’ll be able to collectively make smarter, more informed decisions. This is the core of our mission at Looker: To inspire everyone to embrace their curiosity, dig deeper and keep asking questions.

Want to learn more about Looker? Visit Looker's website.