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Services Sales Engagement Manager (SSEM), Professional Services - NYC

Looker, New York

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WHO WE ARE
Looker is on a mission to bring better insights and data-driven decisions to every business. Everything we do is aimed at making sure our customers love every aspect of Looker, from our products and technologies to our ease of doing business and our support. We are looking for curiously brilliant individuals to join our team as we reinvent data analytics. Get data-driven and see yourself at Looker.

WHAT WE'VE GOT GOING ON
Looker is seeking a Services Sales Engagement Manager (SSEM) to join our Professional Services team. The SSEM is essential to the success of our customers and the growth of our Services business. In this role, you will collaborate with the Sales and Customer Success teams to drive the highest value in each and every Looker engagement. You will be the end-to-end owner of the Professional Services portfolio in your accounts.

The ideal candidate for this role will possess a unique combination of technical depth, project delivery expertise, and business acumen, along with a passion for helping customers achieve business outcomes with data.

WHAT WE NEED YOU TO DO

  • Collaborate with Looker Sales and Customer Success teams to position the value of Professional Services, evaluate customer requirements and scope the right level of Services
  • Produce high-quality proposals and Statements of Work, present to customers and handle objections
  • Assemble the right team of Looker and partner consultants to staff each engagement and set it up for success
  • Remain closely engaged with the delivery team, acting as an escalation point for any delivery-related issues 
  • Represent Professional Services in account planning and account strategy discussions
  • Own and maintain a Services bookings forecast for the accounts which you are managing
  • Develop and contribute to Looker services packages, methodology and best practices
  • Coach and mentor other Engagement Managers to be successful in the role

WHAT YOU BRING TO LOOKER

  • Technical architecture and solution experience, preferably in the BI or analytics domain 
  • Customer-facing experience as a project manager or delivery manager, in an enterprise SaaS implementation context  
  • Business acumen: the ability to work independently to seek out and develop business opportunities, communicate effectively, seek compromise and maximize value 
  • Outstanding verbal and written communication skills  
  • Ability to travel up to 40-50% of the time

#LI-AB1

A LITTLE MORE ABOUT LOOKER
Looker is a unified Platform for Data that delivers actionable business insights to every employee at the point of decision. Looker integrates data into the daily workflows of users to allow organizations to extract value from data at web scale. Over 1700 industry-leading and innovative companies such as Sony, Amazon, The Economist, IBM, Spotify, Etsy, Lyft and Kickstarter have trusted Looker to power their data-driven cultures. The company is headquartered in Santa Cruz, California, with offices in San Francisco, New York, Chicago, Boulder, London, Tokyo and Dublin, Ireland. Investors include CapitalG, Kleiner Perkins Caufield & Byers, Meritech Capital Partners, Redpoint Ventures and Goldman Sachs. For more information, connect with us on LinkedInTwitterFacebook and YouTube or visit looker.com.

Looker aspires to be a workplace that is not only free of discrimination, but one that fosters inclusion and belonging. We strongly believe that diversity of experience, perspective, and background lead to a better environment for our employees and a better product for our users. We encourage you to join us in changing the way businesses use data.

For information on how Looker uses your information, visit Looker's Privacy Policy.

About Looker

Inspiring curiosity Data is no longer just a place to find answers. It’s the place where ideas originate. And when everyone in your company is looking at the same numbers, sharing the same truth, they’ll be able to collectively make smarter, more informed decisions. This is the core of our mission at Looker: To inspire everyone to embrace their curiosity, dig deeper and keep asking questions.

Want to learn more about Looker? Visit Looker's website.