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Manager, Inside Sales Engineering

Looker, Santa Cruz

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WHO WE ARE
Looker is on a mission to bring better insights and data-driven decisions to every business. Everything we do is aimed at making sure our customers love every aspect of Looker, from our products and technologies to our ease of doing business and our support. We are looking for curiously brilliant individuals to join our team as we reinvent data analytics. Get data-driven and see yourself at Looker.

WHAT WE'VE GOT GOING ON
The Manager of Sales Engineering  will provide direct leadership to our West Coast Pre-Sales team supporting our small and medium business segments. In this role, you will own all aspects of building and managing a scalable, world-class team of Sales Engineers, providing leadership and guidance in SaaS technology, sales strategy, relationship building, enterprise solution development and trial execution / conversion. 

The Sales Engineering team within Looker serves as a primary point of contact to drive the successful introduction, adoption and broad usage of Looker’s products within the customer and prospect base. Activities of the team include product demos, technical qualification, identification of customer business / data analysis use cases, trial development and delivery, definition of appropriate business and technical solutions, customer  management, account development, technology evangelizing, and business consulting.  Key metrics for the team currently include customer activation, adoption, usage rates and trial conversions.

WHAT WE NEED YOU TO DO

  • Build and lead a team of Sales Engineers (focused on small and medium business) who serve as our core product introduction, evaluation, and education experts
  • Partner with sales leadership to achieve regional quota targets and company goals and foster strong sales and SE relationships
  • Hire, onboard, ramp, and mentor the team
  • Contribute to vision and strategy across the SE team
  • Develop strong working relationships across internal functions (sales, professional services, alliances, customer success, operations, product, marketing, etc.)
  • Coach and develop SEs, including how to perform effective discovery and qualification, selling business value, and scoping and executing Proofs of Concept
  • Build consultative relationships with prospects, customers, and Looker’s partner network.
  • Contribute to product development by providing insight and feedback relative to customers’ critical business issues and solutions opportunities

WHAT YOU BRING TO LOOKER

  • Experience managing customer-focused organizations (ideally a pre-sales/solutions architects/sales engineering team). 
  • Experience with SaaS and/or data analytics/BI industry
  • Previous blend of experience in sales, business development, and services delivery for a SaaS solution is highly desirable
  • Demonstrated expertise in understanding customer requirements and proposing solutions
  • Excellent oral and written communication, with the ability to persuasively articulate Looker offerings and business value to customers
  • Ability to work in a fast-paced, entrepreneurial “start-up” environment, requiring strong skills in critical thinking, influencing, and managing multiple priorities under tight deadlines
  • Some travel may be required 
#LI-SW1

A LITTLE MORE ABOUT LOOKER
Looker is a unified Platform for Data that delivers actionable business insights to every employee at the point of decision. Looker integrates data into the daily workflows of users to allow organizations to extract value from data at web scale. Over 1700 industry-leading and innovative companies such as Sony, Amazon, The Economist, IBM, Spotify, Etsy, Lyft and Kickstarter have trusted Looker to power their data-driven cultures. The company is headquartered in Santa Cruz, California, with offices in San Francisco, New York, Chicago, Boulder, London, Tokyo and Dublin, Ireland. Investors include CapitalG, Kleiner Perkins Caufield & Byers, Meritech Capital Partners, Redpoint Ventures and Goldman Sachs. For more information, connect with us on LinkedInTwitterFacebook and YouTube or visit looker.com.

Looker aspires to be a workplace that is not only free of discrimination, but one that fosters inclusion and belonging. We strongly believe that diversity of experience, perspective, and background lead to a better environment for our employees and a better product for our users. We encourage you to join us in changing the way businesses use data.

For information on how Looker uses your information, visit Looker's Privacy Policy.

About Looker

Inspiring curiosity Data is no longer just a place to find answers. It’s the place where ideas originate. And when everyone in your company is looking at the same numbers, sharing the same truth, they’ll be able to collectively make smarter, more informed decisions. This is the core of our mission at Looker: To inspire everyone to embrace their curiosity, dig deeper and keep asking questions.

Want to learn more about Looker? Visit Looker's website.