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Support Analyst, Platform Ops

Lucid, Gurgaon

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Lucid is the world's largest audience platform for sourcing and understanding real, deterministic data about human behavior at scale. The company has built the largest and most powerful programmatic survey exchange, and has enabled brands, agencies and partners to ask and answer more than 8 billion questions worldwide. With a pool of over 70 million respondents, Lucid delivers unprecedented access to consumers for data-driven decision making about everything from marketing to product development in real-time. Lucid is headquartered in New Orleans with offices in Dallas, New York, London, Sydney, Gurgaon and Brazil (Sao Paulo and Rio de Janeiro).


This position will support Lucid internally within multiple time zones and will require the flexibility to work long hours.


Responsibilities:

  • Provide top-notch internal support for all of Lucid's departments
  • Investigate and resolve support issues in a professional and timely fashion
  • Maintain clear  and consistent documentation during quarter-long projects
  • Create and review technical documentation
  • Monitor usage of the proprietary sampling platform
  • Analyze Survey Initiatives on the Platform
  • Communicate clearly across multiple departments on various projects

Qualifications:

  • Bachelor’s degree. (Business Administration, Information Technology, Computer Science or related discipline preferred)
  • 1+ Years Work experience preferred (SaaS support experience a plus)
  • Familiarity with Internet protocols and API frameworks preferred
  • Basic understanding of modern software tools and databases (SQL experience a plus)
  • Enjoys solving problems and prefers analytical methods
  • Strong communicator and flexible team player
  • Proficient in Microsoft Office Suite
  • Easily able to grasp and retain new knowledge
  • Extremely thorough and detail oriented in both communication and analysis
  • Must be able to work in a fast-paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously


At Lucid we foster a collaborative and inspiring workplace.  We pride ourselves in doing this by recruiting, hiring and retaining diverse, passionate, and forward-thinking talent. Lucid is committed to and encourages an inclusive environment and we are dedicated to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

About Lucid

Lucid is a data technology company focused on the power of human answers. We were founded and are based in New Orleans, Louisiana, with offices in London and Gurgaon. We’re moving fast, and growing fast – Lucid has doubled in size and revenue two years running. Let us tell you a little about our businesses and our team of over 225 people worldwide.

Lucid

Want to learn more about Lucid? Visit Lucid's website.