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Director, Revenue Operations

Lucid, New Orleans

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Lucid is a market research platform that provides access to authentic, first-party data in over 90 countries. Our products and services enable anyone, in any industry, to ask questions of targeted audiences and find the answers they need – fast. These answers can be used to uncover consumer motivations, increase revenue, and measure the impact of digital advertising. Founded in 2010, Lucid is headquartered in New Orleans, LA with offices in Dallas, New York, London, Sydney, Singapore, Gurgaon, Prague, and Hamburg.


We are looking for a leader with a vision for creating a world-class Revenue Operations function. The Director, Revenue Ops must have a strong process/operations background and CRM business systems expertise to support our fast-growing company. The Director of Revenue Operations will optimize and solidify cross-departmental processes throughout the customer lifecycle in order to find opportunities for efficient revenue growth.  In this role, you will optimize the efficiency of the processes and systems by evaluating and automating our processes, designing our systems architecture and project managing initiatives that will improve both of these areas.

The Director, Revenue Operations would ideally be based in our New Orleans office, but the employee has the option to be remotely based. #LI-Remote

Responsibilities

  • Partner with Sales leadership to support Sales team on sales planning, forecasting, pipeline building, and plan attainment to identify opportunities for revenue growth and expansion
  • Lead the global Revenue Operations team with strategic direction, and help scale the team for growth
  • Oversee and lead the audit, design, and Implement streamlined revenue operations systems to amplify growth performance
  • Making forecasting for Sales, Marketing and Customer Success transparent and predictable
  • Identifying the most viable growth acceleration levers
  • Drive continuous improvement through standard operating cadences including weekly forecast and metric reviews in addition to monthly and quarterly go-to-market business reviews
  • Perform strategic product, market, and customer analyses to identify new growth drivers or opportunities for improvement
  • Define, manage, and provide insights on key performance indicators across a range of segments, geographies, and go-to-market teams
  • Collaborate with sales, finance, revenue operations, marketing, and other cross-functional stakeholders to design and execute strategic operational projects to increase sales productivity, operational efficiency, and revenue
  • Define, track and report actual performance against goals and metrics to the Sales leadership team via Salesforce dashboards or other automated reporting tools

Qualifications

  • 10+ years of work experience in an analytical role, preferably with several years of leadership experience (Strategy, Finance, Analytics, Sales Operations, Business Operations, Management Consulting)
  • Hands-on and proven proficiency in Salesforce (maintain/update/improve processes and workflow, oversee implementation with other systems, build KPI Dashboards for key stakeholders within and outside of Sales organization)
  • Experience using SalesLoft, Power BI and Totango a plus
  • Expert proficiency in financial modeling and analyzing complex and large data sets
  • Outstanding written and oral communication skills
  • Track-record of collaborating with cross-functional partners to lead transformation and growth
  • Strategy in a high-growth, fast paced environment, preferably at a SaaS organization
Lucid's Hiring Commitment

We understand that many candidates may not be perfectly qualified for a job posting. Experience comes in different forms; many skills are transferable – and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a dynamic, collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is near the desired qualifications.

We also know that diversity of background and thought can enhance problem-solving and encourage more creative thinking, which is why we're dedicated to adding new perspectives to the team.

At Lucid we foster a collaborative and inspiring workplace.  We pride ourselves in doing this by recruiting, hiring and retaining diverse, passionate, and forward-thinking talent. Lucid is committed to and encourages an inclusive environment and we are dedicated to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

About Lucid

Lucid is a data technology company focused on the power of human answers. We were founded and are based in New Orleans, Louisiana, with offices in London and Gurgaon. We’re moving fast, and growing fast – Lucid has doubled in size and revenue two years running. Let us tell you a little about our businesses and our team of over 225 people worldwide.

Lucid

Want to learn more about Lucid? Visit Lucid's website.