Director, SDET & Resilience Engineering

Lucid, New Orleans

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Duration: Full-Time

Lucid (a Cint Group company) is a research technology platform that provides programmatic access to first-party data. With respondents in more than 100 countries, Lucid enables anyone, in any industry, to survey online audiences and get the answers they need. These answers reveal the sentiments, motivations, and behaviors of target demographics – data that can be used to build business strategies, measure the impact of digital advertising, publish research, and more. Founded in 2010, Lucid is headquartered in New Orleans, LA with offices throughout the US, Europe, and Asia.

As the Director, SDET & Resilience Engineering, lead the Quality Engineering Team to ensure quality process software engineering design in a dynamic Agile environment.

This position reports to Lucid Holdings in New Orleans, Louisiana; however, the incumbent can work from home anywhere in the United States.


  • Responsible for designing and implementing quality engineering processes for our proprietary market research software.
  • Drive continuous improvement efforts and defect reduction initiatives by producing technical innovations and improving technical processes.
  • Understand/suggest automation approaches used on projects and provide guidelines in automation strategy as needed for the specific technology stack of the application under test.
  • Understand performance testing strategy and partner with engineering team to assure the strategy is sound.
  • Grow and mentor team members in automation, Agile and Continuous Integration/Continuous Delivery (CICD) space.
  • Develop and implement automated software testing programs and protocols to ensure that our software meets the highest quality standards.
  • Understand client issues and drive root cause analysis (RCA) and implementation of processes that will improve quality releases.
  • Implement processes to refine our overall software development strategies, in pursuit of higher quality software. Ensure efficiency, integrity and completeness of tasks related to quality engineering and testing within Agile process.
  • Identify key quality metrics per team and accumulate quality metrics across the entire tech organization providing visibility into overall software quality.
  • Build automation frameworks within the Enterprise QA specifically with automation frameworks such as Selenium, WATIR, TestNG, Junit, Cucumber, etc.
  • Create and drive automation frameworks to allow for in-sprint automation.
  • Transform manual testing teams to high efficiency automation centric software development engineering test (SDET).
  • Utilize the following tools/technologies: Java, J2EE, LAMP, Chef, Jenkins, SQL, Cassandra, MongoDB, MySQL Kafka, CMS, DRM, CDN, and KPIs.
  • Supervise 14 subordinates with the following titles: SDET, Sr. SDET, and Staff SDET.


  • The qualified candidate must have at least a Master’s degree or foreign equivalent degree in Computer Science, Computer Information Systems, Software Engineering or closely related field.
  • The qualified candidate must have at least 3 years (36 months) of experience working in a software development managerial position, or closely related occupation.
  • The qualified candidate must also have at least 3 years (36 months) of experience working with all of the following:
  • (a) managing geographically distributed and offshore teams, (b) working in a global Agile/Scrum testing environment, (c) building out automation frameworks within an enterprise-wide Quality Assurance (QA) strategy with automation frameworks including Selenium, TestNG, Junit and Cucumber, (d) transforming manual testing teams to high efficiency automation centric software development engineering test (SDET), (e) conducting software performance testing, (f) analyzing software development strategies and designing/adjusting technical features to deliver high-quality results, (g) working with DevOps and Continuous Integration/Continuous Deployment (CICD) practices, and (h) working with the following tools/technologies: Java, J2EE, LAMP, Chef, Jenkins, SQL, Cassandra, MongoDB, MySQL Kafka, CMS, DRM, CDN, and KPIs.
  • All experience may be gained concurrently.
Lucid's Hiring Commitment

We understand that many candidates may not be perfectly qualified for a job posting. Experience comes in different forms; many skills are transferable – and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a dynamic, collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is near the desired qualifications.

We also know that diversity of background and thought can enhance problem-solving and encourage more creative thinking, which is why we're dedicated to adding new perspectives to the team.

At Lucid we foster a collaborative and inspiring workplace.  We pride ourselves in doing this by recruiting, hiring and retaining diverse, passionate, and forward-thinking talent. Lucid is committed to and encourages an inclusive environment and we are dedicated to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

More about Cint

Cint is a global software leader in digital insights gathering. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has the world’s largest consumer network for digital survey-based research, made up of over 155 million engaged respondents across more than 130 countries.

Over 2,900 insights-driven companies - including SurveyMonkey, Zappi, Kantar and GfK - use Cint to accelerate how they gather consumer insights and supercharge business growth. Cint Group AB (publ), listed on Nasdaq Stockholm, has a rapidly growing team across 14 global offices, including Stockholm, London, New York, Singapore, Tokyo and Sydney. (www.cint.com)

About Lucid

Lucid is a data technology company focused on the power of human answers. We were founded and are based in New Orleans, Louisiana, with offices in London and Gurgaon. We’re moving fast, and growing fast – Lucid has doubled in size and revenue two years running. Let us tell you a little about our businesses and our team of over 225 people worldwide.


Want to learn more about Lucid? Visit Lucid's website.