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General Manager- India Operations

Lucid, Gurgaon

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Duration: Full-Time


Lucid (a Cint Group company) is a research technology platform that provides programmatic access to first-party data. With respondents in more than 100 countries, Lucid enables anyone, in any industry, to survey online audiences and get the answers they need. These answers reveal the sentiments, motivations, and behaviors of target demographics – data that can be used to build business strategies, measure the impact of digital advertising, publish research, and more. Founded in 2010, Lucid is headquartered in New Orleans, LA with offices throughout the US, Europe, and Asia.


About Cint
Cint is a global software leader in digital insights gathering. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has the world’s largest consumer network for digital survey-based research, made up of over 160 million engaged respondents across more than 130 countries. Over 3,200 insights-driven companies use Cint to accelerate how they gather consumer insights and supercharge business growth. In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region - and in December, completed the acquisition of US-based lucid– a programmatic research technology platform that provides access to first-party survey data in over 110 countries. Cint Group AB (publ), listed on Nasdaq Stockholm, has a rapidly growing team across its global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo, and Sydney

The Opportunity:

Cint India is looking to hire a General Manager to oversee its India operations. the right person will be
able to accelerate the path to an integrated company by coaching and mentoring local leadership,
promoting customer satisfaction, designing new organizational structures, modifying cultures, integrating systems, overhauling operations, and streamlining operational efficiency. They will oversee as well as nurture, develop and manage relationships with other organizational leaders and will be responsible for driving future growth plans. It is expected that Cint India will have 300+ FTEs by the end of 2022thus becoming the company’s largest population center. Therefore, scaling India's operations is critical to future growth and success. This kind of growth requires new and senior leadership at the helm to take the journey of the Cint India team to the next level

Reportees: Shared matrix responsibility for all staffing in India.
Internal interaction relationship: Regular interaction with the COO, operational EVPs, and SVPs as
well as routine touchpoints within the global software, service, commercial/GTM, and business function.
They must be able to confidently demonstrate abilities to strategically plan, develop and expand the
company’s vision for India, and should have experience presenting at the executive and board levels. 

External interaction relationship: Vendors and service providers, direct and indirect
customers. Interacts with local industry associations and local / state / central government
bodies as required. As well as with educational institutions and other industry bodies to build an
employer brand as well as the right voice. 

Responsibilities

  • The role holder will take fresh stock of the flow of work to India Based on the comprehensive assessment of the landscape, the leader has to forecast the quantum and complexity of the work that may flow to India. Accordingly, they should plan for further capacity enhancement which is expected to take place in India. The leader should plan to increase the physical infrastructure and development of capabilities in India to meet future demands. Based on this the role holder will create short, medium, and long-term plans in terms of infrastructure, people, skills & competencies to achieve this vision and own and manage the expense & capital budgets.
  • General Manager would have to gain internal mindshare and share of the work that will flow to India by constantly interacting with the heads of the various Cint organizations. They should showcase India's capabilities and the track record of meeting the service level expectations generated due to past work. They should come to be regarded as a leader who is in full control of the work done within India which is core to Cint’s strategy for developing world-class offerings. 
  • Spearheading robust People Leadership practices for a scaling-up people-intensive organization with the ability to seamlessly co-hold people and task responsibilities by empowering managers, building high-performance teams, driving Employee engagement, and infusing a culture of trust and inclusion while being a culture champion for the broader organization.  They should set up the performance evaluation processes followed by feedback and corrective mechanisms which are essential to building a world-class team in India. 
  • People management and creating an engaged and motivated team would be key elements of the role. 
  • Deliver and ramp up in-house capabilities and enable greater value in the global business. Will be responsible for transforming Cint’s business and helping internal start-ups create business infrastructure to scale. Possess a deeply ingrained test & iterate approach. 
  • Enhance the spectrum of work carried out in India. As General managers, they should continuously strive for the highest quality of work to flow into India and not just quantum of work. To this end, the leader will be responsible for building skills & capabilities through training, development, recruitment, infrastructure investments & use of external partners. 
  • Focus on challenging traditional business approaches and leveraging Digital and Automation strategies to drive productivity, and revenue expansion, enhance customer experience and drive the achievement of long-term growth strategies.  
  • Role Model:  
  • The General Manager is the face of Cint India internally & externally and will accordingly set the bar for the organization in terms of integrity, ethics, and meeting commitments

THE PERSON:

  • Must have a successful track record presenting and reporting to a public and/or private equity board 
  • Must have familiarity and experience with public company governance 
  • 15+ years of overall work experience of which last 5-7 years in a leadership role directing a capability centre of higher scope & scale and maturity 
  • Strong, demonstrated P&L management 
  • Demonstrated success operating in a matrix environment 
  • Strong understanding of cutting-edge and technology-led delivery models. 
  • A demonstrated track record in building capabilities and centres of excellence in a product and service-led organization – either a captive or an outsourcing organization. 
  • Overseas work experience in a developed mature market is desirable. 
  • Good academic background with a degree in engineering/management from a recognized university/institute with a track record of continued learning /education.
  • Track record of building capabilities & CoE as well as scaling up.

Leadership & Management Competencies/Behaviors

  • Exhibits a good understanding of differences in operating environments and cultures across different geographies and companies. 
  • Demonstrates capacity to build and manage large high-performing cross-functional teams at multiple locations and is adept in working on new operating models including decisions on outsourcing, offshoring, and shared services. 
  • Effective and articulate communicator with the ability to establish rapport with people at all levels. A strong believer in collaborative approach and teamwork and spends  considerable time in developing & mentoring team members 
  • A self-starter who is systematic, organized, highly motivated, energetic, and can independently assess situations and risks, and seek appropriate counsel to resolve them including exercising appropriate discretion to carry out decisions 
  • An inspirational entrepreneurial leader with a track record of delivering transformational change to global customers, especially in the analytics/software/technology services sector. 
  • Expertise in strongest consultative internal sales, solutions, and delivery professionals in the business. 
  • Ability to simplify complex business operations by leveraging the global process and technology capabilities along with the freedom to create a customized approach that best delivers value for customers 
  • Has a detailed understanding of the company and its competitors (current and future), stakeholders and their goals and unmet needs, along with barriers and opportunities 
  • Aligns individual performance goals and measures systematically, and consistently uses them to drive performance. 
  • Able to unify two entities and their assets, people, tasks, and resources in a manner that creates the most value for the future of the enterprise by realizing efficiencies and synergies. 
  • Extensive, demonstrated experience and understanding of operating a company within the Indian regulatory environment
Lucid's Hiring Commitment

We understand that many candidates may not be perfectly qualified for a job posting. Experience comes in different forms; many skills are transferable – and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a dynamic, collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is near the desired qualifications.

We also know that diversity of background and thought can enhance problem-solving and encourage more creative thinking, which is why we're dedicated to adding new perspectives to the team.

At Lucid we foster a collaborative and inspiring workplace.  We pride ourselves in doing this by recruiting, hiring and retaining diverse, passionate, and forward-thinking talent. Lucid is committed to and encourages an inclusive environment and we are dedicated to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

More about Cint

Cint is a global software leader in digital insights gathering. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has the world’s largest consumer network for digital survey-based research, made up of over 155 million engaged respondents across more than 130 countries.

Over 2,900 insights-driven companies - including SurveyMonkey, Zappi, Kantar and GfK - use Cint to accelerate how they gather consumer insights and supercharge business growth. Cint Group AB (publ), listed on Nasdaq Stockholm, has a rapidly growing team across 14 global offices, including Stockholm, London, New York, Singapore, Tokyo and Sydney. (www.cint.com)

About Lucid

Lucid is a data technology company focused on the power of human answers. We were founded and are based in New Orleans, Louisiana, with offices in London and Gurgaon. We’re moving fast, and growing fast – Lucid has doubled in size and revenue two years running. Let us tell you a little about our businesses and our team of over 225 people worldwide.

Lucid

Want to learn more about Lucid? Visit Lucid's website.