Uncubed

Operations Lead - Sacramento

Lyft, Sacramento, CA

Lyft is your friend with a car, whenever you need one


Lyft is looking for an experienced Operations Lead to join our Northern California Operations team. Our team is growing rapidly, and we’re looking for smart people who know how to lead and motivate a team, and want to make a big impact at a fast-growing company. You will manage the Sacramento driver-facing office and will design creative initiatives to build our driver base in Sacramento. You’ll report to the Northern California Market Manager and work with other operations team members who are focused on recruiting and supporting Lyft drivers in Northern California.

RESPONSIBLITIES

  • Lead the local Sacramento office and a team of Lyft Community Associates
  • Design and implement process improvements to onboard new drivers and increase the rate at which applicants move through the funnel
  • Be the face of Lyft for Sacramento’s driver community
  • Manage the local customer support experience for drivers in Sacramento
  • Lead driver partnership efforts with local businesses and organizations
  • Work with internal teams to highlight Lyft’s positive impact on the community
  • Spend at least one day a week with the broader NorCal team in San Francisco

EXPERIENCE AND SKILLS

  • 5+ years of work experience with 2+ years of experience managing a team
  • Startup operations experience, or the ability to thrive in a chaotic environment
  • Customer service, hospitality, or retail experience is a plus
  • Bachelor’s degree or equivalent
  • Strong problem solving skills with the ability to prioritize multiple functions and tasks while managing time efficiently
  • Self-directed with a high sense of urgency while maintaining a meticulous attention to detail (no matter how mundane)
  • Excellent, clear verbal and written communication skills
  • A team player -- you're willing to help out wherever needed
  • Google docs pro, especially spreadsheets
  • You might not be from Sacramento, but you know it better than a native

BONUS POINTS

  • Avid Lyft user and preferably a driver!
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit https://www.lyft.com/