Uncubed

Operations Lead - Miami

Lyft, Miami, FL

Lyft is your friend with a car, whenever you need one


We’re looking for an Operations Lead who is not only a doer, but can also lead and motivate a team. Someone who can take an idea from inception to reality, with the support of a big crew. You’ll work with the Operations Manager, who you will report to onboard, train and support Lyft drivers in Miami. The primary focus of this role will be to run exciting new programs to help drivers achieve their goals. If you have a passion for operations, people-management and helping others succeed... and the idea of tackling audacious goals excites you, we would love to meet you!

RESPONSIBILITIES

  • Oversee 4 key programs
  • Oversee driver education & retention programs
  • Oversee Express Drive (car rental) program
  • Oversee our in-person customer service points (“Hubs”)
  • Be accountable for budget, scheduling, support flows, growth, and quality objectives - this includes analyzing performance data and designing process improvements
  • Manage a team of 10+ people
  • Take on other challenges as the Lyft business grows and diversifies

EXPERIENCE AND SKILLS

  • Bachelor’s degree or equivalent
  • 4+ years of operations experience on a local operations team
  • 2+ years of managerial experience
  • Ability to work with cross-functional teams
  • Self-starter - you naturally take ownership, look for opportunities, and do whatever it takes to drive results
  • Passion for customer service and helping drivers
  • Fluent in English and Spanish

BONUS POINTS

  • Self-motivated and very hard-working
  • Quantitative by nature and obsessed with process improvement
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit https://www.lyft.com/