Operations Lead - Denver

Lyft, Denver, CO

Lyft is your friend with a car, whenever you need one

We’re looking for an Operations Lead who is not only a doer, but can also lead and motivate a team. Someone who can take an idea from inception to reality, with the support of a skeleton crew. You’ll work with the Operations Manager, who you will report to, and the Driver Operations team members to recruit & onboard drivers in Denver. The primary focus of this role will be to run exciting new programs and  partnerships to help bring on new drivers. If you have an entrepreneurial spirit and the idea of tackling aggressive, audacious goals excites you, we would love to meet you!


  • Oversee remote driver onboarding, including process design and growth targets
  • Organize, analyze, and distill data into actionable growth recommendations
  • Use data-driven decision-making to optimize supply funnels
  • Track and evaluate the progress and effectiveness of strategic initiatives
  • Identify operational issues and solve them
  • Develop, implement, and constantly refine scheduling, queueing and support flows, and operational business processes related to driver acquisition and onboarding
  • Take on other challenges as the Lyft business grows and diversifies
  • Manage, schedule, and train a team of Lyft Community Associates


  • Bachelor's degree required
  • 5+ years of operations experience on a local operations team ideally in a startup or fast paced environment
  • 2+ years of managerial experience
  • Entrepreneurial self-starter - you naturally take ownership, look for opportunities, and do whatever it takes to drive results
  • Extremely organized with high attention to detail
  • Keen eye for improving operational efficiencies and streamlining processes
  • Strong problem-solving skills
  • Scrappy and highly resourceful
  • Excellent verbal and written communication skills
  • Comfortable in a fast-­paced environment, subject to rapid change and uncertainty
  • Comfortable manipulating data and building models in Excel


  • Familiarity or experience with SQL
  • Lyft Driver
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit https://www.lyft.com/