Community Associate - Miami (Contract)

Lyft, Miami, FL

Lyft is your friend with a car, whenever you need one

Lyft is looking for motivated and organized Express Drive Associates to join our Miami Team. In this role, you will help drive our local operations activities, including onboarding and providing customer support to drivers. You will be the "face of Lyft" to new and existing drivers. If you have an entrepreneurial spirit and the idea of tackling aggressive, audacious goals excites you, if you have a great sense of humor, enjoy working with people, and want to work in a fun and collaborative workplace, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in Miami (and across the U.S.) sounds exciting, we would love to meet you!


  • Guide drivers through the onboarding process
  • Work closely with peers and third parties to organize onboarding events for Lyft drivers
  • Educate drivers one-on-one and in groups
  • Support drivers with your knowledge of both Miami and the Lyft platform


  • Bachelor’s degree preferred
  • Knowledge of the TNC industry
  • Familiarity with the Miami area
  • Must be able to work at any of the Miami hub locations given 48 hours notice prior to shift beginning
  • High energy with an outgoing, social personality—you love talking to people
  • Impeccable customer service and problem-solving skills
  • Excellent, clear verbal and written communication skills
  • Strong attention to detail
  • Ability to multi-task and switch into different modes during the workday/week
  • Proficient with a Mac/PC
  • Passion for the sharing economy
  • Typically involves standing for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)


  • You love ride-sharing so much that you're not just a passenger but a driver too!
  • Proficiency in other languages, especially Spanish
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit https://www.lyft.com/