Regulatory Operations Associate Manager

Lyft, San Francisco, CA

Lyft is your friend with a car, whenever you need one

Lyft is hiring a quick study, who is no stranger to working with shifting rules and regulations to join our team. You’ll manage markets through more routine tasks like funnel optimization, through to managing regulatory transitions. You’ll also get to launch new markets, and expand existing ones.
You’ll need to figure out how to balance growth objectives against, compliance - with limited tools to achieve these objectives. But that doesn’t phase you - as you’re no stranger to a challenge or operating and executing in the face of a number of unknowns. And you’ll do it with a great sense a humor and an excitement to change the face of ridesharing. Because after all - it matters how you get there.


  • Work cross-functionally to ensure new market launches and market expansions fulfill complex regulatory requirements
  • Act as project manager for new driver onboarding or document collection process rollouts
  • Strategically plan and execute comprehensive programs to get currently active drivers to compliance, through messaging campaigns, on-the-ground events, and phone calls as necessary
  • Continuously improve internal processes to respond more quickly and effectively to shifting regulations
  • Work collaboratively across multiple functions, including Product, Customer Support, Policy, Legal, Government Relations, Trust and Safety, and Communications
  • Develop plans to operationalize compliance in a market  - with stakeholder visibility and buy-in
  • Create and document new and existing processes for various audience - internal and external
  • Maintain a working dashboard of metrics for ongoing programs
  • Audit ongoing processes - and use these to ensure data integrity and compliance
  • Lead and prioritize deep dives into team data to uncover new product and business opportunities
  • Help build a strong argument - and be able to present it -  for automation and product fixes to manual operational tasks
  • Successfully handle fire drills


  • 5+ years of ops experience, preferably with a compliance/policy background
  • Basic proficiency with SQL to query large data sets
  • Experience working with Legal and Compliance Teams
  • Ability to understand and react to changing priorities even when not all the information is available
  • Organized and detailed oriented - able to track and juggle ongoing and wide-ranging projects Lyft user/believer
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit https://www.lyft.com/