Regulatory Operations Manager

Lyft, San Francisco, CA

Lyft is your friend with a car, whenever you need one

We are seeking a fast-learning and results-oriented leader to build a high-performing operations team here at Lyft. Your goal is to improve the overall driver experience while maintaining compliance in the face of changing regulations. 

You’ll be leading a high-functioning operations team and owning a series of high impact projects that will directly impact our business. A dynamic leader can dive into the weeds at a moments notice while being a thoughtful and strategic decision maker. The ideal candidate will not only be analytical, but also have a deep understanding of scaled operations supported by product and technology. They will have the ability to communicate across levels from specialists to executives and lead a team ranging in skillsets and seniority. And they’ll do it with a great sense a humor and an excitement to change the face of ridesharing. Because after all - it matters how you get there.


  • Manage a team of 3 direct reports, possibly more. Support their respective projects and lines of work by mentoring where appropriate
  • Work collaboratively across multiple functions, including Product, Customer Support, Legal, Government Relations, Trust and Safety, Auditing & Reporting and Communications
  • Align cross-functional teams around requirements and priorities, determine business goals and track progress across all projects
  • Continuously improve internal processes to respond more quickly to fast-changing regulatory issues 
  • Optimize the utilization of offshore resources to drive business metrics
  • Lead and prioritize deep dives into team data to uncover new product and business opportunities.
  • Be a strong communicator no matter what the audience: drivers or colleagues
  • Increase departmental efficiency and scalability by analyzing team workflows and crafting and testing solutions
  • Maintain a cohesive team by training, and mentoring direct reports
  • Successfully handle conflicts and fire drills - not an uncommon experience


  • 5+ years of operations experience working with legal and compliance teams
  • 2+ years experience in working with Customer Support (preferably Zendesk) and/or any offshore partner teams
  • 2+ years of experience managing direct reports and advocating on their behalf
  • Proficiency in large scale project or program management 
  • Ability to establish quantifiable goals and report on progress towards individual and team targets
  • Experience developing and implementing new process associated with program or policy creation
  • Ability to understand and react to changing priorities even when not all the information is available
  • Capable of multi-tasking while staying organized and detailed oriented 
  • SQL experience a plus!
  • Lyft user/believer
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit https://www.lyft.com/