Community Associate - New York

Lyft, New York, NY

Lyft is your friend with a car, whenever you need one

Lyft is looking for motivated and organized Community Associates to join our NYC office. In this role, you will help drive our local operations activities, including onboarding and providing customer support to drivers. If you have an entrepreneurial spirit and the idea of tackling aggressive, audacious goals excites you, if you have a great sense of humor, enjoy working with people, and want to work in a fun and collaborative workplace, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in NYC (and across the U.S.) sounds exciting, we would love to meet you!


  • Guide drivers through the onboarding process whether in person, at an event, phone, email, and carrier pigeon
  • Work closely with peers and third parties to organize onboarding events for Lyft drivers
  • Educate drivers one-on-one and in groups
  • Support drivers with your knowledge of both NYC and the Lyft platform


  • Bachelor’s degree preferred
  • White glove customer service experience
  • Attention to detail...basically you’re someone who enjoys and is good at coloring inside the lines
  • You’re good at multitasking. Yes, we know “multitasking” isn’t a real thing, but basically you’re able to type and talk at the same time
  • Strong computer skills is a must and you feel comfortable with learning new processes and systems
  • Patience, Patience, Patience
  • You go the extra mile to communicate clearly and effectively
  • You are thorough. There is no race between the turtle and the hare
  • Self - Starter
  • Typically involves standing for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)


  • Who needs a translator? You can ask for directions in any country, including Spanish, French, Mandarin, Bengali, Urdu, or Hindi.
  • You love ride-sharing so much that you're not just a passenger but a driver too!
  • You know the TLC is more than just a cable network
  • Are excellent at Trivia
  • You’re all about THE TEAM, since we all know there is no “I” in TEAM
Lyft is an AA/EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit Lyft's website.