Community Associate, Express Drive - Colma (Contract)

Lyft, Colma, CA

Lyft is your friend with a car, whenever you need one

Lyft is looking for motivated and organized Community Associate to join our growing Express Drive team. In this role, you will help drive our local Express Drive operations, including driver onboarding and providing customer support. You will be the "face of Lyft" to new and existing drivers who are looking to participate in Lyft's vehicle access programs - short-term rentals that become discounted to the driver if they complete a certain number of rides. If you have a great sense of humor, enjoy working with people, and want to work in a fast-paced and collaborative workplace, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in the Bay Area (and across the U.S.) sounds exciting, we would love to meet you!


  • Guide drivers through the rental onboarding process
  • Support new and existing drivers with your knowledge of both the Colma area and the Lyft platform
  • Work closely with peers and third parties to organize rental operations on site
  • Clearly communicate with and educate drivers one-on-one and in groups
  • Analyze Lyft data for performance gaps and process improvements, always be looking ahead!
  • Fulfill proper data entry to upload correct rental vehicles on driver accounts
  • Prepare new drivers for what to expect and how to be successful on the road


  • Bachelor’s degree preferred but not required
  • Retail or customer service experience
  • Familiarity with the Colma area
  • High energy with an outgoing, social personality—you love talking to people!
  • Comfortable interacting with drivers from all walks of life
  • Impeccable customer service skills
  • Excellent, clear verbal and written communication skills
  • Strong attention to detail
  • Ability to multi-task and switch into different modes during the workday/week
  • Proficient with a Mac/PC and Google Suite
  • Community Associate's will be required to provide their own transportation


  • You love ride-sharing so much that you're not just a passenger but a driver too!
  • Proficiency in other languages
  • Experience in the rental industry
  • Knowledge of the TNC industry
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit Lyft's website.