At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft is searching for an experienced IT Service Desk Analyst. Are you someone who has significant experience with supporting a fast-paced, high-growth environment? Are you comfortable working as part of a large, distributed team supporting global IT operations while being based in Kyiv?
Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
Support and assist employees using AV systems, both onsite and remote, including Google Meet video conferencing hardware, projectors, audio and video conferencing
Deploy and support software to end-users
Respond to requests for support from the IT Service Desk in person, and via Slack or a ticketing system within a tiered service environment
Update of an inventory for hardware and software
3+ years of experience in IT support roles
Basic networking skills, including an understanding of servers, switches and WiFi
Knowledge of administration of Apple computer products using enterprise management tools
Experience using and managing ticket-based enterprise workflow management systems for ITSM Service Desk and document management repositories
Strong OS X and Mac hardware troubleshooting experience
Familiarity with Windows and Linux based systems
Administration of Okta and/or other single sign-on technologies
G Suite administration experience
Previous use of Slack, Jira, and Confluence are preferred
Solid problem solving skills
A positive, service-oriented attitude
Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.
Ride by ride, we’re changing the way our world works.