Operations Lead - New York

Lyft, New York, NY

Lyft is your friend with a car, whenever you need one

We’re looking for an Operations Lead who is not only a doer, but can also motivate a team. Someone who can take an idea from inception to reality, with the support of a skeleton crew. You’ll work with the Senior Operations Manager, who you will report to, and the Driver Operations team members to recruit, onboard, and support Lyft drivers in New York. The primary focus of this role will be to run exciting new programs and  partnerships to help drivers achieve their goals.. If you have an entrepreneurial spirit and the idea of tackling aggressive, audacious goals excites you, we would love to meet you!


  • Oversee driver onboarding, including process design, budget accountability, and growth targets
  • Lead implementation of our most strategic driver initiatives
  • Organize, analyze, and distill data into actionable growth recommendations
  • Track and evaluate the progress and effectiveness of strategic initiatives
  • Identify operational issues and solve them
  • Develop, implement, and constantly refine scheduling, queueing and support flows, and operational business processes related to driver acquisition and onboarding
  • Develop and execute driver education and retention programs
  • Take on other challenges as the Lyft business grows and diversifies


  • Bachelor’s degree or equivalent
  • 5+ years of operations experience on a local operations team
  • Ability to multitask on a number of different fronts
  • Ability to work with cross-functional teams
  • Entrepreneurial self-starter - you naturally take ownership, look for opportunities, and do whatever it takes to drive results
  • Strong written and verbal communication skills for internal and external stakeholders
  • Naturally connect with drivers as easily as you connect with business partners and local government officials
  • Quantitative by nature and obsessed with process improvement


  • Boundless energy
  • Self-motivated and ready to go at a moment's notice
  • People describe you as having "grace under pressure"
  • Passion for the sharing economy
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit https://www.lyft.com/