Trust & Safety Specialist

Lyft, Nashville, TN

Lyft is your friend with a car, whenever you need one

Lyft is looking for a rockstar to join the growing Trust & Safety team. Based in our newly minted Nashville corporate office, this person will be responsible for scaling, maintaining and optimizing a safe and happy global community of Lyft’s drivers and passengers. We're looking for someone motivated to go above and beyond for our community members to instill trust in the Lyft platform. Join us to create, implement and expand our community's safety practices and quite literally build a new operation in Nashville!


  • Become a strong safety advocate for our community
  • Be the escalation point for our Critical Response team
  • Respond with empathy and sound judgment
  • Go-to person for investigation and resolution of safety incidents
  • Identify potential risks, mediate, and diffuse situations


  • Flexible schedule, willing to work off­ hours and at least 1 weekend day per week.
  • 2+ years experience handling incident escalations, Sr. customer support issues, or Fraud/Risk.
  • Experience in a fast-paced, growing environment
  • Empathetic and sensitive to our community while serving as the task master
  • People describe you as grace under pressure with impeccable judgment
  • Self-motivated and ready to go at a moment's notice
  • A great listener and outstanding with documentation
  • Operate with high standards and integrity
  • Proven ability to operate in gray areas: adaptable and agile
  • Excellent communication, verbal, and writing skills
  • Must be willing to work one weekend day per week (Tues-Sat or Sun-Thurs)
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit https://www.lyft.com/