Uncubed

Community Associate - San Jose (Contract)

Lyft, San Jose, CA

Lyft is your friend with a car, whenever you need one


Lyft is looking for a motivated and organized Community Associate to join our Bay Area team. In this role, you will be meeting with applicants at our San Jose onboarding facility and preparing them for the exciting road ahead. You will be responsible for supporting onboarding activities by providing a world class experience to driver applicants, and by aiding the in-office team through operational support. If you enjoy working with people, are a self-starter, have a great sense of humor and can accommodate a flexible schedule (including some nights/weekends), and if the thought of helping Lyft continue to build this incredible ride-sharing movement in the Bay Area (and across the U.S.) sounds exciting, we would love to meet you!

RESPONSIBILITIES

  • Guide drivers through the onboarding process whether in person, at an event, phone, email, and carrier pigeon
  • Work closely with third parties to organize onboarding schedules
  • Support applicants and drivers with your knowledge of both San Jose and the Lyft platform
  • Perform pre- and post- applicant outreach to get drivers approved and on the road
  • Prepare applicants for what to expect and how to be successful on the road

EXPERIENCE AND SKILLS

  • Bachelor’s degree or equivalent
  • Familiarity with the Sunnyvale area
  • High energy with an outgoing, social personality—you love talking to people
  • Comfortable on the phone and in person interacting with driver applicants
  • Impeccable customer service skills
  • Excellent, clear verbal and written communication skills
  • Strong attention to detail
  • Ability to multi-task and switch into different modes during the workday/week
  • Proficient with a Mac/PC
  • Passion for the sharing economy

BONUS POINTS

  • You love ride-sharing so much that you're not just a passenger but a driver too!
  • Knowledge of the TNC industry
  • Proficiency in other languages
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit https://www.lyft.com/