Operations Lead - Phoenix

Lyft, Phoenix, AZ

Lyft is your friend with a car, whenever you need one

Keeping the Phoenix Lyft Hub thriving requires a diverse set of leadership skills, and as a Operations Lead, you’re a master of them all. In the Hub’s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire a high-performing team of unique individuals who deliver positive experiences for drivers as they on-board, learn, and get support. You improve existing processes and develop new ones when necessary. You are comfortable operating in a dynamic environment and you excel under pressure. Most importantly, you share the Lyft core values with employees, drivers, and passengers.  You will report directly to the Southwest Operations Manager.


  • Manage, schedule, and train a team of Lyft Community Associates
  • Be a liaison to Lyft’s Phoenix driver community
  • Provide on-boarding support to Phoenicians who wish to drive with Lyft
  • Lead operations and compliance-related activities for Lyft drivers
  • Provide ongoing support to drivers on the Lyft platform
  • Manage and analyze operational data using spreadsheets and other analytical tools
  • Develop, implement and constantly refine operational business processes


  • Bachelor’s degree; graduate degree preferred
  • 2+ years of experience supervising or managing a team of at least six people
  • Customer service, hospitality, or retail experience
  • Experience and ability to work and thrive in a fast-paced environment
  • Ability to multitask on a number of different fronts
  • Ability to work with cross-functional teams
  • Ability to work independently or in a group
  • Strong Microsoft Office/Google docs experience, especially with spreadsheets
  • Excellent communication, verbal, and writing skills


  • You know the Phoenix area better than most
  • You have driven for Lyft
  • Like numbers, love process
  • SQL and data analysis experience
  • Boundless energy
  • Self-motivated and ready to go at a moment’s notice
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit https://www.lyft.com/