Uncubed
   

Community Associate

Lyft, Aurora, CO

Lyft is your friend with a car, whenever you need one


At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

With support of the Operations Lead, the Community Associate will be primarily responsible for providing in-person support to driver applicants and current drivers at our local facilities and preparing them to hit the road, providing safe and reliable transportation to the local market. In this role, you will be the face of Lyft, meeting with drivers and riders, as well as, solving operational challenges and streamlining processes. If you love working with people, and the thought of helping Lyft continue to build this incredible ride-sharing movement sounds exciting, we would love to meet you! 

Responsibilities:

  • Guide drivers through the onboarding process
  • Support applicants and drivers with your knowledge of the Lyft platform and local market nuances
  • Perform pre and post applicant outreach to get drivers approved and on the road
  • Work with current drivers to solve any issues that they may have
  • Work on various special projects - managing their moving parts, timelines, and stakeholders - as dictated by unique business needs in an emerging market
  • Uphold Lyft’s high standard of service while working with all drivers and representing the Lyft brand both on and off the clock

Experience:

  • 1+ year of experience in an in-person customer service role such as in retail, technical support or hospitality
  • Knowledge of the for-hire vehicle industry preferred 
  • Advanced familiarity with the local area
  • Great customer service and problem-solving skills
  • Excellent, clear verbal and written communication skills
  • Must possess patience, problem identifying and solving skills, experience de-escalating situations, a collaborative mindset, and the ability to self-govern
  • Must have a valid unrestricted driver’s license

Benefits:

  • The non-negotiable starting pay rate is $20/hr. 
  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • In addition to the Lyft Operation's observed holidays, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Monthly commuter benefit stipend
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Until further notice, Lyft employees working in the United States in any capacity (on a daily or hybrid schedule or as a visitor) are required to provide proof of full vaccination against COVID-19. Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft’s accommodations process.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit Lyft's website.