Uncubed
   

Senior Fraud & Risk Specialist

Lyft, Nashville, TN

Lyft is your friend with a car, whenever you need one


At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Trust and confidence is fundamental to the Lyft marketplace, and the Fraud and Risk Analytics team is charged with providing and ensuring that trust and safety to all customers. The Fraud and Risk Analytics team is one of the most critical teams that helps protect Lyft and enables the company to grow in a sustainable way. The team is fast-paced, high-energy, and meticulous in diagnosing emerging fraud patterns and preventing fraud loss before it can happen. We drill holes in all the products we launch and obsess over how to make our business impervious to fraud vectors. The team conducts a rigorous analysis of complex data sets and sets up multiple layers of business rules, models, and other processes to prevent potential fraud. We are a highly cross-functional team and regularly engage in discussion and reviews with stakeholders to prioritize plans for reducing fraud impact and introducing safety features.

We’re looking for a rock-star to join a fast-paced environment to contribute to Fraud-related analysis and operations. This individual is responsible for investigating and developing solutions to prevent and mitigate third party fraud. This person will proactively identify fraud patterns and sources to minimize the company’s exposure to financial and reputational risk. The Senior Analyst will take ownership over multiple discrete fraud segments to develop and execute a strategy which addresses fraud in the earliest stages of detection. The Senior Analyst will define fraud prevention measures that are mindful of the impact on good user experience while inhibiting fraud actors’ ability to reach our platform.

This person is quantitatively driven, detail-focused, and operations-savvy while ensuring the best possible customer experience. This individual possesses a high level of subject matter expertise and is experienced in utilizing information generated from fraud patterns, data analytics and business knowledge to identify insights and formulate a response plan. This person will work closely with Product Managers, Data Scientists and Engineers to mitigate and eliminate all forms of fraud. The individual will also work closely with operations teams to define efficient processes and systems for the fraud and customer support agents to resolve fraud issues quickly and meet organizational service-level objectives. 

Responsibilities: 

  • Regularly working with the team on reviewing the fraud queues on a daily basis towards improving upon losses and meeting departmental SLAs.
  • Handling internal escalations across a variety of channels as a rotating on-call agent.
  • Identifying and tracking false positives to improve existing rules and models.
  • Reenabling and reengaging false positives on a case-by-case basis. You work closely with the Customer Experience and Trust team to support and ensure good drivers are not impacted by false positives.  
  • Collaborating with your manager and the team to improve fraud measures and minimize false positives. Improving fraud prevention is an ongoing process of trial and error, and critical to that process is constant feedback. 
  • Collaborate with Product Management, Data Science and Engineering to resolve identity issues and other escalations
  • Deliver enhancements to Lyft fraud detection and mitigation
  • Help Create dashboards and reports 

Experience:

  • BA/BS; degrees in analytical fields such as Computer Science, Statistics, Operations, Business Administration, a plus. 
  • 1-2 years of experience in a fraud or risk monitoring role at a payments company, bank, or online marketplace.
  • A strong passion for Lyft’s mission and the ride sharing community.
  • Detective-like mentality; you want to help customers but also maintain strong risk protections.
  • Ability to spot patterns, solve problems, and identify things that just don’t look right.
  • Experience with SQL a plus.
  • Beginner to Intermediate experience in SQL
  • Have a bias towards action in resolving issues and perform in a high-energy, fast-paced environment
  • Ability to provide a high-level of detail in every action
  • History of effectively working with multiple teams to build new capability and implement projects
  • Strong time management skills

Benefits:

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. 

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule or as a visitor) are required to provide proof of full vaccination against COVID-19. Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit Lyft's website.