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Operations Manager, Fleet

Lyft, Los Angeles, CA

Lyft is your friend with a car, whenever you need one


At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for an operations manager (internal title: "Fleet Lead") with a proven track record of leading and executing analytically-driven projects. Along with the success of the Driver Center as a whole, the main focus for this role will be Lyft’s Express Drive program. Lyft’s Express Drive program is a key contributor to driver growth, extending our mission of eliminating the need for individual car ownership to our drivers; if you want to drive for Lyft, and need a car, Express Drive offers flexible options for you.

A strong candidate is a data-driven operator and builder with a strong focus on asset utilization. You will take point on managing a fleet of vehicles by analyzing data for performance gaps and process improvements, managing partner and vendor relationships, and improve processes. You will work cross functionally at a Driver Center that operates with multiple business lines. Your passion for drivers and customer service is bar none. You’re excited to operate and grow a business within a business and have an all-hands-on-deck attitude.

Responsibilities:

  • Manage the vehicle supply lifecycle across your region, from in-fleeting to maintenance to decommissioning and disposition.
  • Take ownership of our fleet and the management of strategic partnerships with Lyft Vehicle Service and local vendors to ensure maintenance and damage repairs meet our standards
  • Build cross-functional, internal partnerships that support your unit of business
  • Forecast quarterly inventory of vehicles and collaborate with regional management to balance demand and vehicle supply
  • Lead and develop a team of Fleet Coordinators and Community Associates
  • Hold 1:1s and feedback sessions with your team, based on your observations, and our Fleet performance metrics
  • Proactively manage fleet costs to sustainably scale our operations
  • Handle escalated vehicle issues to get vehicles back in service and increase utilization
  • Lead operational relationships with Lyft partners and service providers to optimize vehicle quality and turnaround time
  • Work to improve the driver experience and have a passion for doing so by interacting with renters to understand areas for opportunity
  • Present quantitative and qualitative findings to regional leadership to help drive high impact decisions
  • Analyze Lyft data for performance gaps and process improvements, always be looking ahead

Experience:

  • Bachelor’s degree or equivalent
  • 5+ years of professional experience preferred
  • 3+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred
  • Experience managing a team
  • Deep knowledge of the TNC industry
  • General knowledge of the automotive industry and vehicles
  • Strong emphasis on data-driven decisions
  • Proficiency in Google Sheets/Microsoft Excel
  • Experience managing vendors and partners
  • Extremely process oriented
  • Strong communicator -- can communicate equally effectively with staff, vendors, and Lyft leadership
  • Strong bias for action

Benefits:

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. 

Until further notice, Lyft employees working in the United States in any capacity (on a daily or hybrid schedule or as a visitor) are required to provide proof of full vaccination against COVID-19. Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft’s accommodations process.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit Lyft's website.