Senior Program Manager, Growth Operations

Lyft, San Francisco, CA

Lyft is your friend with a car, whenever you need one

Lyft is looking for a Senior Program Manager to bring operational efficiency to the rapidly expanding Growth team. You will be responsible for tackling organization wide problems and developing solutions and systems to solve them.

From marketing to strategy, you need to love to get into the weeds with problems to figure out how to break down barriers and drastically increase output. Creating documentation and efficient, scalable systems are your expertise. People love working with you because you make everyone’s life easier and always know the status of every project.
The ideal candidate will be comfortable coordinating across teams internally and can excel in a fast-paced environment. This role is all about enabling the Growth team to support regional business goals and develop the right plans to address these issues.


  • Partner with growth leadership and analysts to improve the effectiveness and efficiency of processes, programs, and infrastructure
  • Accelerating change through the growth organization by applying change management concepts and methods
  • Develop the program management systems and tools for teams as they grow. Create a working standard to constantly strive to increase performance
  • Act as project manager for complex multi-stakeholder, cross-functional initiatives and projects
  • Proactively work to remove obstacles and enable forward momentum and progress. Manage issue escalations and provide support to teams balancing competing priorities
  • Maintain the institutional memory of the organization by creating a shared knowledge portal and repository of best practices
  • Develop and own project methodology and governance standards and procedures, and deploy with other teams as appropriate
  • Maintain documentation and project plans
  • Establish and maintain cross-functional relationship and communication at all levels of the organization. Assist in the optimization of resource allocation


  • Minimum 8-10+ years experience of program management, marketing or consulting experience
  • Must have high analytical skills, be able to see patterns, be a fast thinker and a good decision maker
  • Ability to understand complex concepts and work across multiple functions and teams. Demonstrate initiative, persistence, ability to problem solve, and enthusiasm for learning new skills
  • Hands-on experience project or program managing initiatives from start to finish. Achieves project goals while managing scope, time, quality and risk. Learns from failures as well as successes
  • Excellent organizational skills to juggle many tasks without losing sight of the highest priority items. Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
  • Strong interpersonal skills and ability to influence and motivate people at all levels across a broad variety of job functions
  • Extremely detail oriented, organized, self starter and a great communicator
  • Excellent written and verbal communication skills
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit https://www.lyft.com/