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Senior Associate, Driver Enablement

Lyft, Nashville, TN

Lyft is your friend with a car, whenever you need one


At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Driver Enablement Team’s mission is to enable quality drivers through low-friction onboarding and retention that improves user safety and satisfaction. The team is made up of associates and specialists who unblock the right applicants and drivers at pivotal moments of their customer journey and block customers that don’t make our platform safe. We are a highly cross-functional team and partner with a variety of outside vendors. 

Driver Enablement is looking for a Senior Associate who will dive deep into problems and find solutions. We are looking for individuals who realize that their success is dependent on those around them, someone who is comfortable with ambiguity and is a self-starter. The ideal candidate wants to help build this incredible Lyft movement across the U.S. and beyond, embodies our entrepreneurial spirit, and will go the extra mile to execute tasks.

 

Responsibilities:

  • Complete team workflows 
  • Complete quality assurance of document review and workflows
  • Streamline existing and future team workflows
  • Identify areas of opportunity
  • Troubleshoot escalated issues related to document review and background checks
  • Provide reporting updates to key stakeholders
  • Own a program area related to background checks including vendor management (with manager support)
  • Manage and complete multiple projects throughout the year
  • Work cross-functionally to achieve team goals

Experience:

  • Bachelor’s degree or relevant experience
  • Previous operations experience preferred
  • A strong sense of teamwork
  • Impeccable problem-solving skills
  • A keen eye for improving operational efficiencies
  • Ability to switch into different modes during the workday
  • Excellent, clear verbal and written communication skills
  • Strong attention to detail
  • Proficient with a Mac/PC
  • Google Sheets proficiency preferred
  • An interest in learning Python coding

Benefits:

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

 

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule or as a visitor) are required to provide proof of full vaccination against COVID-19. Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit Lyft's website.