Uncubed

Customer Success Manager - New York

Lyft, New York, NY

Lyft is your friend with a car, whenever you need one


At Lyft, we believe that ride by ride, we’re changing the way our world works. We imagine a world where cities feel small again. Where transportation and tech bring people together, instead of apart. We see the future as community-driven — and it starts with you. 

Our Enterprise team is changing the way companies, brands and organizations alike leverage the Lyft platform to re-define the way they operate. We are solving big problems, and meeting the needs of our clients and their people, from employees to customers and students to patients, in a whole new way. We are committed to always delivering best in class customer service. Our work is fun, challenging and rewarding and we are looking for customer-focused team members passionate about solving problems and delighting our customers.  

As a Customer Success Manager focusing on our corporate partnerships, you’ll help our clients understand the power of Lyft Mobility Solutions. You will work closely with the Account Executive and Sales Leadership teams as a post-sales representative. We’re building the next great transportation platform, and we need world-class talent to achieve our vision.

RESPONSIBILITIES

  • Launch and manage a large book of business clients, act as primary point of contact, responsible for the health of those accounts from pre-launch all the way through the life of those client relationships
  • Partner with clients in order to execute strategies to your book of business in order to drive maximum client satisfaction and increased adoption over time
  • Manage the relationship between Lyft and your client companies, including executive engagement
  • Identify challenges within your portfolio of accounts, prioritize proactive outreach, and problem solve to drive healthy revenue growth
  • Constantly ‘sell’ Lyft to internal stakeholders within client organizations
  • Work with internal cross-functional partners to represent the voice of your clients with Product, Engineering, Sales Operations
  • Lead and own quarterly check-ins and scalable touch points with clients
  • Scalably address roadblocks, tackle challenges, highlight success, and communicate account ‘health’ updates and best practices
  • Collaborate with Marketing team in order to develop strong and scalable ‘go to market’ collateral and campaigns to execute within your clients’ organizations
  • Navigate client organizations for additional opportunities and drive up-sells proactively

EXPERIENCE AND SKILLS

  • BA/BS or equivalent experience required

  • 3+ years successful sales and/or account management experience
  • Must have experience working towards a revenue target and building strategies to drive revenue growth within managed portfolio
  • Strong understanding and curiosity of Lyft’s platform and competitive landscape
  • Be able to think creatively and develop out-of-the-box ideas to overcome challenges and objections
  • Demonstrated experience managing large customers and prioritizing workflow accordingly
  • 
Must possess the ability to deliver business value to the account and build on strong client relationships
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit https://www.lyft.com/