Field Operations Manager, Express Drive

Lyft, San Francisco, CA

Lyft is your friend with a car, whenever you need one

Express Drive is a key contributor to driver growth at Lyft, extending our mission of eliminating the need for individual car ownership to our drivers. If you want to drive for Lyft and need a car, the Express Drive team is creating solutions to serve you.

We’re looking for a talented operator to join the team and take the reins on complex new business initiatives. You will bring new products to life, drive operational improvements with cross-functional stakeholders, and coach and develop a team of Specialists at HQ.


  • Manage operationally complex new initiatives and partnerships within the Express Drive program to deliver on business goals
  • Deep dive on all facets of Express Drive (our drivers, our rental partners, and the business) to identify opportunities for improvement in day-to-day operations. If it’s broken, fix it; if it doesn’t exist; build it
  • Coach and manage a team of Specialists who execute on a portfolio of business initiatives (ex. increasing renter productivity, identifying and canonizing best practices across market teams, improving driver onboarding satisfaction at rental offices, etc.)


  • 5+ years experience in a combination of operations and one of the following: early-stage startups, consulting, or an equivalent field
  • Bachelor’s degree or equivalent
  • Balance between intellectual curiosity and a desire to roll up your sleeves and execute
  • Results-driven with the ability to analyze results/outcomes to inform strategic decisions
  • Experience and ability to work and thrive in fast-paced environment
  • Team player: you work effectively with cross-functional teams
  • Ability to work independently or in a group
  • Ability to analyze data and use it to build a business case
  • Excellent communication, verbal, and writing skills
  • Thrives in a fast-paced environment with a bias to action
  • Comfort with ambiguity
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lyft

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go.

Ride by ride, we’re changing the way our world works.

Want to learn more about Lyft? Visit https://www.lyft.com/