Managed By Q, San Francisco, CA

We make it easy to run your office

About Managed by Q:

Managed by Q is the platform for office management, helping thousands of offices nationwide run their workplace operations more seamlessly by combining technology, expertise, and high quality service. As today’s leading companies are increasingly aware of the need for an excellent workplace experience, they are turning to Managed by Q to deliver it.

The facilities and office services industry represents a more than one trillion dollar opportunity globally, and has seen little to no innovation driven by technology prior to Managed by Q. Today, thousands of companies -- ranging from high growth start-ups to the Fortune 500 -- are using Q to discover, book, manage, and pay service providers across hundreds of service categories including cleaning, maintenance, IT, security and administrative staffing. By combining all of these services onto one frictionless platform, Q is changing the way the world works.

Founded in New York City in 2014 with a vision to build the operating system for offices, Managed by Q has been a powerful voice in the national conversation around the future of work. Heralded as the “standard bearer of good jobs in the on-demand economy,” Managed by Q has built a reputation for championing employee ownership and creating good jobs with opportunities for career growth for workers of all backgrounds. Today, Q employs over a thousand people across 5 cities and works with hundreds of small businesses, many of whom are introducing technology to their business for the first time to improve service quality and grow their bottom line.

Managed by Q is headquartered in Manhattan’s SoHo neighborhood, and has offices in San Francisco, Chicago, LA, and Boston. The company is backed by the world's leading investors including Google Ventures, RRE, Homebrew, Greycroft and Staples.

About the role:

As a Cleaning Supervisor, you are ultimately responsible for providing and maintaining the highest service quality at a number of client locations. This is achieved by coaching operators, assessing the space, and providing efficient recommendations. Our Supervisors work closely with internal employees and clients to understand the ever-changing requirements of each workspace.

About you:

  • You are an organized, diligent, hard working leader and a great communicator. You only need to be asked something once and you internalize it and act on it.
  • You are always professional -- able to lead by example and always hold the highest bar for integrity and respect whether you're with a Client, Field Operator or Engineer.
  • You're able to multi-task and prioritize effectively, handling many accounts and Operators on any given night without letting any balls drop.
  • You enjoy managing individuals, holding high expectations, and giving them the tools and the coaching to succeed.
  • You are solutions-oriented and will do whatever it takes to problem solve for our Operators, clients and team.


  • Become the subject matter expert on each client account within your team as well as maintaining accurate and up to date information in all Q systems
  • Inspect, monitor, and recommend the correct cleaning solutions, supplies, and hardware to maintain cleaning quality in each space
  • Responsible for proactively and reactively conducting performance management and professional development for Operators in your squad
  • Be thoughtful and observant at account, always inquiring about upsell service opportunities
  • Develop rapport with client in order to receive candid feedback on services while conducting scheduled or impromptu visits
  • Maintain working knowledge of policies and procedures and effectively communicate to Operator base
  • Maintain security of client’s space by using best judgement while in possession of client access information/collateral
  • Monitor attendance management and communication systems of your team
  • Commit to continued learning and training throughout employment through a Learning Management System
  • Comply with all safety policies and procedures relating to performance of tasks, use of products or supplies and incident reporting


  • High School Diploma or GED preferred
  • 3+ years of management experience (preferably in a commercial cleaning setting)
  • 2+ years professional experience in customer service or customer facing role.
  • 2+ years in supervising hourly workforce
  • Fluent and comfortable with technology including Google applications and mobile devices
  • Excellent time management skills and the ability to work on multiple projects simultaneously
  • High level of people skills, the ability to effectively motivate a team
  • Strong customer facing skills, and a passion for making people happy
  • Ability to work 5 days a week (at least 40 hours), nights and weekends as needed
  • Ability to speak and write English fluently
  • Strong written and verbal communication skills
  • Ability to consistently maintain professionalism and a high level of customer service
  • Willingness to travel to / from client accounts in San Francisco
  • Possess working smartphone that has the capabilities to download the Managed by Q application (iOS or Android) with a data plan
  • Physical requirements include: walking and standing during the entire shift (often 4-8 hours), climbing stairs, bending, kneeling to clean floors, push and pull objects, lift and move objects (up to 50 lbs), repetitive bending and lifting, and repetitive arm movements


  • Ground floor opportunity at one of the fastest growing companies in the world
  • Competitive salary
  • Generous Stock Options
  • 401(k) with matching
  • 100% coverage for medical, dental, and vision insurance
  • An insanely supportive, hardworking team, building something BIG

About Managed By Q

About us Managed by Q is the platform for office management. Q makes it easy to run an office by connecting offices to services, including cleaning, maintenance, office administration, IT, and security. Companies use Q’s marketplace to discover vetted service providers, request project quotes, schedule work, and pay for office services, all in one place. A solution for recurring and ad-hoc office needs, Q saves companies valuable time and supports office operations for thousands of businesses nationwide.

Managed By Q

Want to learn more about Managed By Q? Visit Managed By Q's website.