Communications Manager

Mapbox, San Francisco

Build experiences for exploring the world

Maps are no longer static. Our maps represent the ever-evolving world, accessing, aggregating, and adapting anonymous data from millions of sensors and phones in real-time. Mapbox has the exciting opportunity to power devices and products across the next frontier in location-based data, such as Internet of Things and AR/VR.
Whether you’re watching the delivery of your grocery order on Instacart, looking at a gym on ClassPass, sending your snaps on Snapchat, tracking your personal best on Strava, monitoring your gas budget on Metromile, or checking today’s forecast on The Weather Channel, Mapbox is the location and maps within those apps. We’re changing how people move by live-mapping the world. We are the developer platform for location.

What We Do

As a member of the Communications team, you will work cross-functionally to help communicate with journalists and other thought leaders; devise specific communications materials and campaigns; engage in face-to-face meetings with commentators and other opinion formers; and develop print and web-based material supporting these campaigns. We're looking for a great communicator who can understand complex, technical material and translate that into conversation and simple written material, blog posts, FAQs, video scripts and more. It is also critical to be able to be able to adopt the point of view of the customer, and communicate the value of our offerings with that in mind.
You will be working as a key member of the Communications team at Mapbox. From media outreach and project management, to message development and weekly reporting, you will provide daily public relations support for our products and services. You will foster and maintain relationships with reporters across business, tech and trade press, and drive positive, impactful media coverage for the product.
It's our job to help inform and educate users, advertisers, partners, opinion leaders--and our own employees--about the benefits of Mapbox’s products, our distinctive company culture/values and our approach to the big public policy issues of the day. Things happen quickly at Mapbox, and to do great work you need to be an enthusiastic team player who can work cross-functionally with partners across PR, comms, marketing, product and sales.

What You'll Do

  • Help drive messaging and narrative development for the our products and services externally, including media pitches, talking points, briefing documents, blog drafts, fact sheets, speaker pitches, and more.
  • Work with cross-functional partners in the product & services organization, sales, customer success, and marketing globally to develop and refine communications content to ensure a consistent voice and effective storytelling.
  • Launch new products, promote customer and developer stories, and support content marketing campaigns, while simultaneously maintaining interests and awareness for the full family of products.
  • Act as media spokesperson, communicating the benefits of our products and key messages to the press.
  • Maintain media lists, coverage tracking and reporting, and industry trends.

What We Believe are Important Traits for This Role

  • Bachelor's degree or equivalent practical experience.
  • 5-8 years of relevant public relations, media, marketing or communications experience working in a PR agency or with a mix of agency and in-house experience preferably in the developer, mobile, API/SaaS, on-demand economy spaces.
  • Demonstrated ability to work calmly and maintain good judgment in fast-paced, high-stress environments.
  • Ability to think, plan and execute on multiple projects simultaneously in an organized fashion.
  • Proven communicator with excellent written and verbal communication skills; ability to work with colleagues in different countries and understand cultural differences.
  • Demonstrate an ability and appreciation of working a relatively flat organization and very interactively with social media, content marketing, events, and other colleagues across the organization.

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:
  • We value high-performing creative individuals who dig into problems and opportunities.
  • We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
  • We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
  • We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here.  Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. 
Mapbox is an EEO Employer - Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

About Mapbox

Mapbox is the location data platform for mobile and web applications. We provide building blocks to add location features like maps, search, and navigation into any experience you create. We’re changing the way people move around cities and explore our world. Through the apps Mapbox powers, we reach more than 300 million people each month. Location is built into the fabric of our daily experiences. Whether you’re exploring a city with Lonely Planet, sharing with friends on Snapchat, seeing if it’s going to rain on Weather.com, tracking breaking news on Bloomberg, or checking your ETA in Lyft — location is essential to every one of these applications, and they’re powered by Mapbox. We craft beautiful maps and developer-friendly location data, APIs, and SDKs so that you’re free to focus on designing, building, and developing your application. Our open-source tools let analytics companies understand big geo data, drone companies publish flyovers, real estate sites visualize properties, satellite companies process cloud-free imagery, and insurance companies track assets. Mapbox proudly embraces our open-source roots. We work in the open and release as much code as possible. We believe it’s the right thing for people, technology, and business.


Want to learn more about Mapbox? Visit Mapbox's website.