Implementation Lead

Mark43, Manhattan Beach, CA

The New Public Safety Platform

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are looking for an Implementation Lead to join our team. This client-facing role requires expert project management and organizational skills, the ability to navigate complex client interactions, and a knack at supporting law enforcement users with revolutionary software. You’ll be working with a lean team to lead implementation of large-scale, complex SaaS products, and we’ll trust you to rise to the challenges that entails. Members of our current team have backgrounds in public sector consulting, technical project management, and experience with large SaaS deployment projects.

You will be involved in the full spectrum of post-sale implementation of the Mark43 platform at client sites, which includes activities ranging from onsite research regarding current processes/workflows, project planning, workflow testing, stakeholder analysis, navigating project risks & mitigation strategies, supporting training efforts, managing external consultants, and ultimately executing product deployments. We’ll trust you to confidently run any portion of the project plan for your client/s. In this role you can expect to be deeply involved with understanding and supporting the end users of the product. This role requires extensive travel to and from our client sites which span from the east to west coast. Implementation Leads should expect to be at a client site on a weekly or biweekly basis.


What you can expect to work on:

  • Developing, planning, and implementing the Mark43 platform for law enforcement agencies (on scale of 10s to 100s of users)
  • Collaborating with the Mark43 Implementation team to perform client technology, workflow, policy gap, and risk analyses and synthesize recommendations in preparation for product development and implementation
  • Creating and maintaining project schedules with internal and external stakeholders, identifying schedule risks, and implementing mitigation strategies
  • Mentoring and developing more junior members of the Implementation team
  • Seeking out and nurturing relationships with power-users and influencers within client site
  • Soliciting and organizing user feedback regarding end user workflows, which will become actionable items for the Mark43 Product and Engineering teams
  • Directly supporting your Implementation Manager in resolving high-level client issues
  • Maintaining and updating the Implementation Team’s external knowledge base
  • Supporting other teams, such as Sales and Product, to drive Company revenue growth
  • Working towards a worthwhile mission with a team of friendly and intelligent coworkers


What we expect from you:

  • BA/BS from an accredited college or university
  • 6-8 years experience as a consultant or project manager, preferably working on technology implementations
  • Demonstrated experience managing large projects, interfacing with users and/or stakeholders, and collecting feedback
  • Fluency in Microsoft Office and Google Suite
  • Excellent written and oral communication skills; comfortability presenting to large groups
  • Ability to travel as needed up to 75%
  • Strong organizational skills and capacity to manage multiple projects simultaneously, including fostering strong relationships with external stakeholders
  • Proven history of self-direction, creativity, and ability to meet deadlines in a rapidly changing startup environment
  • Willingness to empathize with users who may be unlike yourself, and a passion for supporting law enforcement, first responders, and other government agencies
  • Coming to work with an open mind and leaving your ego at the door
  • Ownership over your own work and a commitment to every part of a task, from big picture to small details
  • An attitude that is self-motivated, humble, detail oriented, and committed to quality
  • An interest in GovTech and the public safety space


What you can expect from us:

  • Unique opportunity to make a tangible impact on law enforcement agencies and their communities through industry-changing technology
  • Building mission critical and socially responsible software to enable first responders to better serve their communities
  • Work directly with first responders, dispatchers, and other user groups of the Mark43 platform
  • Opportunity for rapid career growth on the Implementations team
  • Constant collaboration with numerous Mark43 teams, including Implementation, Customer Success, Growth, Technical Support, Product, and Engineering
  • Opportunities for career growth in an environment where your achievements will be celebrated
  • A team that respects and embraces your ideas and expertise
  • Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain
  • A workplace dedicated to supporting and bettering public safety and government agencies



About Mark43

About us Mark43 unites a set of public safety software tools securely in the cloud, making access to reliable and actionable information a reality for first responders.

Want to learn more about Mark43? Visit Mark43's website.