Manufacturing Quality Engineer

Markforged, Billerica, MA


At Markforged, we are on a mission to unlock the next 10x innovation in design and manufacturing. We build an Industrial 3D Printing Platform to liberate designers and engineers from decades-old, slow part creation processes. NASA, Google, Ford, Amazon, Siemens and thousands of companies in over 50 countries use Markforged to print same-day prototypes and produce stronger end-use parts than they did before. With Markforged, customers are able to ship 50X faster, spend 20X less, and build products that are 23X stronger.

The Manufacturing Quality Engineer is responsible for communicating and reinforcing Markforged’s commitment to quality improvement efforts. You will develop, implement and maintain a manufacturing quality management system. You will lead a team of quality technicians and work directly with engineering and management to monitor and report on factory quality performance. A background in materials science, continuous manufacturing processes, analytical and data analysis methods will enable you to identify areas for improvement throughout the factory. 

We are seeking a candidate with experience leading manufacturing quality efforts. The ideal candidate will have experience with plastics and/or composite materials processing, and continuous manufacturing processes.  This position is well suited for an experienced hands-on individual willing to get their hands dirty. The nature of the position requires a person who is adaptable to change, and has the ability to thrive in an evolving work environment.

This is a full time position that will report to the Director of Manufacturing.  

In this role you will:

  • Represent Quality through the manufacturing process 
  • Provide updated status on any quality related processes, procedures, or issues
  • Audit incoming material, WIP, finished goods, and daily documentation
  • Perform process capability studies through data analysis
  • Manage product holds to resolution or disposition
  • Investigate and resolve customer feedback and complaints
  • Maintain documentation of quality processes for traceability
  • Create Process Support Documents (PSDs) for production
  • Maintain quality equipment, calibrations, and services
  • Maintain chemical handling documentation and procedures
  • Support new product introduction processes
  • Partner with Sourcing to maintain supplier quality and relationships
  • Partner with Materials Engineering to maintain raw material standards, testing, and improvements
  • Supervise a team of QC technicians, providing leadership, guidance and prioritization

The Manufacturing Quality Engineer will develop and refine:

  • ECN process
  • Deviation process
  • CAPA process
  • Processes and procedures to drive ISO standards
  • APQP tools
  • Document control system and templates
  • Standard tools for product testing of material under quality review
  • Standard  go / no-go metrics for WIP and finished goods
  • Quality training tools, training, and auditing
  • First piece inspection / visual factory tools
  • Improvements to current testing processes and equipment

The Manufacturing Quality Engineer will use data to:

  • Improve production quality
  • Drive improvements to quality metrics, KPIs, and targets
  • Analyze internal and external defect trends
  • Identify relationships between incoming material, procedures, and process performance
  • Analyze quality metrics per unit operation to determine improvement opportunities
  • Work with SCADA and Controls team to identify process capabilities and improvements to reduce material holds
  • In-line inspection and automation for developed standards

What we look for:

  • 3+ years of manufacturing quality experience
  • Continuous manufacturing process experience
  • B.S. degree in Engineering or a related field
  • Practical experience implementing or using advanced manufacturing methodologies  
  • Technical writing skills that include quality procedures and test plans
  • Statistical analysis and interpretation skills 
  • Experience with factory safety requirements and chemical handling
  • Exposure to ISO standards and implementation

Why Markforged?

  • At Markforged, we have a culture that values learning and teaching, data-driven decisions, and makings things work. We learn from failure and are not afraid to keep trying after others have given up. We are a team of talented individuals and are looking to grow with enthusiastic individuals who share our vision of improving how the world innovates.
  • We offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more.
  • Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks.
Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.

To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.

About Markforged

Markforged is liberating designers and engineers from the long lead times and high costs of traditional manufacturing. Instead of waiting weeks and paying thousands of dollars for a part, with Markforged you can 3D print incredibly high-performance parts on-premise and in under 24 hrs. Print carbon fiber for parts that are as strong as aluminum and dramatically lighter. For heat tolerance, print with 17-4 Stainless Steel. For anything else, print with Titanium, Aluminum, Kevlar, or one of our 11 other materials to fit any functional application. Welcome to the future.

Want to learn more about Markforged? Visit Markforged's website.