Head of Product Design
Massachusetts Bay Transportation Authority, Boston, MA
See jobs at Massachusetts Bay Transportation Authority
We want to hear from you if you have these capabilities:
- Product design leadership: You foster equitable design practices at every level, from one-off projects to department-wide strategy. You represent and advocate for design as a discipline and the design team with other department leaders. You can participate in creating overall department strategy and vision. You are a leader who brings both quantitative and qualitative approaches to research and design.
- Design & content strategy: You identify and scope design and content staffing needs against product roadmaps and staff growth plans. You can guide your teams in their craft to create content and design that work together to communicate effectively to a general audience.
- Team management: You are excited to assess current team processes, support the ones that are working, and experiment with new ones that could be more supportive and effective. You keep a pulse on best practices to keep team culture inclusive, transparent, and accountable. Process and operations documents are your bread and butter.
- Cross-discipline collaboration: CTD teams and products are generally interdisciplinary and interdepartmental. You build relationships across stakeholders and partners, internal and external to the department, and provide the voice of product design across product management, engineering, and data specialists in an agile environment.
And are this kind of person...
- Empathetic: You think about end users constantly and are always looking for ways to understand their lived experience.
- Communicative: CTD is an interdisciplinary team sitting within a large public agency. You’re able to communicate design and content strategy to internal stakeholders clearly and effectively.
- Systems thinker: The MBTA is a complex, 120-year old transit agency with a huge number of moving parts. Our team needs to understand the complexities of running transit services, the business operations of the MBTA, and how riders use our system to get around Boston in order to design solutions that work for all of our different user types.
What you can expect from your first 90 days at CTD
- Three months is a long time, but it goes by quickly at the T. At first, you’ll get to know the MBTA system, our design and content teams, our processes and products, and our culture. Once you’ve settled in, you’ll shift your focus to fostering relationships inside and outside the T, whether it’s collaborating with other departments and stakeholders, helping individual team members plot their career paths, or exploring new opportunities with rider advocacy groups.
Work experience guidelines (recommended, not required):
- 5-8 years of professional experience in user experience, visual design, content strategy, interaction design, or a related field
- 3+ years managing, mentoring, cultivating, and hiring for a design and/or content team in a product-driven organization
- Understanding of the capabilities and limitations of industry standard design tools (Sketch, Adobe CC, etc), to advocate for the right technical tools for the job
- Experience leading an agile development environment where team members sometimes work autonomously or report to different supervisors
- Experience using online collaboration tools (e.g. Slack, Asana, etc.)
- Solid understanding of accessible design principles for the web and for physical spaces
- An understanding of the differences (and similarities) between UX writing and content writing—and the strategies and creative processes of each
- Familiarity with the MBTA transit system as a rider
- Formal education in design, usability, fine art, writing, or a related field (This could be a college degree, a bootcamp, a certificate program, or something else entirely)
About Massachusetts Bay Transportation Authority
he Massachusetts Bay Transportation Authority, often referred to as the MBTA or simply The T, is the public operator of most bus, subway, commuter rail and ferry systems in the greater Boston, Massachusetts, area. The MBTA is the largest transit provider in New England, and the fifth largest in the country. The MBTA directly operates or contracts out for service using eight different modes: heavy rail, light rail, bus rapid transit, local/express bus, trackless trolley, commuter rail, commuter boat, and paratransit. In Boston, 55% of all work trips and 42% of all trips into downtown are made by transit. The MBTA district is made up of 175 communities with a total population of 4.7 million. Almost three-quarters of all Massachusetts residents live within the MBTA service area.
Want to learn more about Massachusetts Bay Transportation Authority? Visit Massachusetts Bay Transportation Authority's website.
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