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Associate Business Analyst - Transit
Massachusetts Bay Transportation Authority, Boston, MA
See jobs at Massachusetts Bay Transportation Authority
Duties and Responsibilities:
- Assist with analyzing business processes to identify areas of improvement, working collaboratively with business stakeholders to identify potential solutions and develop recommendations
- Participate in workshops, focus groups, and other collaborative efforts with staff, contractors, and vendors
- Assist with updating and maintaining project documentation, including but not limited to business requirements, process maps, and end-user training materials
- Collaborate with a diverse set of teams, including Information Technology Department, to review business requirements, analyze current application functionality, and identify opportunities for optimization
- Assist with maintaining change management materials for business process changes and new application functionality
- Assist with training program for new and existing end-users of HASTUS and other operations tools, and support end-users with system usage and troubleshooting
- Assist with performing both high-level and detailed analytics, including identification of existing data sets and development of new qualitative and quantitative data sets
- Assist with maintaining dashboards that communicate complex data in an easy to digest manner, and work with multiple stakeholders to maintain and evolve dashboards
- Assist departments to implement and track the impact of continuous improvement initiatives, including identifying roadblocks and root causes, and developing solutions in tandem with Operations leadership
- Assist with the performance analysis of current business processes and assist to continuously optimize them based upon external and internal feedback
- Assist with identifying issues that require analyses, providing early notice of problem areas at a high level and at the departmental level
- Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner consistent with the Authority's Customer Service quality standard.
- Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees
Minimum Experience and Required skills:
- One (1) year of full-time, three (3) years’ of part-time, or a combination, experience in business analysis, operations analysis, project management, or related fields.
- Experience eliciting and documenting business requirements and business process flows
- Experience with organizational change management, approaches and material development.
- Excellent communication, analytical, and presentation skills
- Ability to learn quickly, take direction, and to use creative, collaborative, and consultative approaches to resolve issues.
- Demonstrated data-driven decision-making skills and a willingness to make test-and-learn hypotheses.
- Have excellent customer service skills, conflict resolution skills and the ability to provide internal and external customers with a courteous and professional experience.
- Ability to work in a team environment.
- Expertise in MS Word, Excel, and PowerPoint.
- Ability to work effectively with a diverse workforce.
- Ability to pass background screenings and the MBTA's drug and alcohol screening.
- Ability to handle sensitive and confidential information in an appropriate manner.
Preferred Experience and Skills:
- Experience or interest in the public transit or transportation industry
- End-user experience with transit scheduling or transit operations management software, such as HASTUS or Trapeze FX
- Experience training end-users on transportation software such as HASTUS or Trapeze.
- Experience with process improvement and/or change management, such as Lean or Six Sigma.
Physical Demands and Working Conditions:
- The work environment will be mostly a hybrid approach, with a combination of 1(one) to 2(two) days on-site and remote work.
- Work during communicated peak periods and not to exceed 40 hours in a week. During peak periods, work assignments may have varied start / end times, and may include weekends.
- The ability to travel to and work from various client facilities within a 15-mile radius from Downtown Boston. The client will not facilitate or provide transportation or transportation allowance.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Education:
- A Bachelor's degree from an accredited institution.
Compensation:
- Pay Rate - $50 - $52 per hour. Hybrid working model.
About Massachusetts Bay Transportation Authority
he Massachusetts Bay Transportation Authority, often referred to as the MBTA or simply The T, is the public operator of most bus, subway, commuter rail and ferry systems in the greater Boston, Massachusetts, area. The MBTA is the largest transit provider in New England, and the fifth largest in the country. The MBTA directly operates or contracts out for service using eight different modes: heavy rail, light rail, bus rapid transit, local/express bus, trackless trolley, commuter rail, commuter boat, and paratransit. In Boston, 55% of all work trips and 42% of all trips into downtown are made by transit. The MBTA district is made up of 175 communities with a total population of 4.7 million. Almost three-quarters of all Massachusetts residents live within the MBTA service area.
Want to learn more about Massachusetts Bay Transportation Authority? Visit Massachusetts Bay Transportation Authority's website.
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