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Senior Product Designer

Massachusetts Bay Transportation Authority, Boston, MA

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At the Customer Technology Department (CTD), our mission is to apply modern principles of research, design, and technology to make our transit system easy for all riders to use. Effective and equitable public transit is essential to the social, economic, and environmental progress of Greater Boston.
 
The MBTA Customer Technology team is working to transform how people get around the Boston area.
 
We are a team of designers, engineers, product and content specialists charged with bringing novel ideas, modern standards and a user-centered approach to technology at the T. As the MBTA works to reinvent itself, we have a rare opportunity to craft the future of transportation for Boston and communities all around Eastern Massachusetts, as well as pioneer innovations for other transit agencies around the country.
 
Do you want to improve the daily transportation experience for 4.7 million people in the Boston region? Ready for the challenge? Then read on.

CTD is looking for a Senior Product Designer to join our team. Our Product Designers apply best design practices to public transit products. They are comfortable with, but not expert in, every stage of design.  
 
As a Product Designer, you will work closely with a product manager and engineers to support MBTA riders. Together you will translate research into an outcome-based roadmap. As the teams' Product Designer, you will work towards defined outcomes by creating a tangible, testable product. 

Day to day, you will:

  • Work with the product, engineering in an agile environment; understand current and near-future needs, plan work, and execute against that plan. 
  • Help your team incorporate research findings into the product roadmap;coordinate prioritizationdiscussions and workshops with team members when necessary. 
  • Design user flows and features that become the foundation for user experiences and solutions. 
  • Create interactive prototypes for usability testing; coordinate and run testing sessions. 
  • Synthesize and present research findingsto the product team for discussion and interpretation. 
  • Present findings to partners and stakeholders outside of the product team;discussreasoningand present evidence that guidedkey decisions. 
  • Participate in Design, Research, and Content team activities, including operations meetings, knowledge shares, and work reviews. 

About you:

  • You are empathetic: You know how to build trust by centering users. You see users as experts in their field and in their own experience. You seek to collaborate with and empower users in the design process.  

  • You are a systems-oriented Designer who brings experience, frameworks, and repeatable approaches to new problem spaces. You understand the value of bespoke design solutions, but you seek to exhaust existing knowledge and options first. 

  • You are comfortable with complexity: The MBTA is a 120-year old transit agency with a huge number of moving parts. To design the right solutions, our team needs to understand the complexities of running transit services, the business operations of the MBTA, and how riders and staff interact with the system. 

  • You believe in collaboration across disciplines. CTD teams are generally interdisciplinary, so you’re able to work closely with Product Management, Engineering, data specialists, and Content in an agile environment. As a Designer, you’ll help communicate design and content intent to your team members to ensure rider-facing information is rendered consistently. 

  • You are communicative: CTD is an interdisciplinary team sitting within a large public agency. You’re able to take design prototypes, feature ideas, research and testing results, and other design outputs, and communicate them to internal stakeholders clearly and effectively.  

Work Experience:

  • Although we’re mostly interested in your ability to do the work listed above as demonstrated in your portfolio, here are some guidelines on the capabilities and experience we think might be most suited for this role. Please keep in mind that these are advisory, and not required. 

  • 5-10 years of professional experience in user experience, UX research, interface design, visual design, interaction design, or a related field. 
  • Experience with design research practices, such as moderated usability testing. 
  • Proficiency in industry standard design tools like Sketch, Figma, or Adobe Creative Suite. 
  • Experience working in an agile development environment. 
  • Experience using online collaboration tools (e.g. Slack, Asana, etc.) 
  • Working familiarity with HTML and CSS. 
  • Solid understanding of accessible design principles for the web. 
  • Familiarity with the MBTA transit system as a rider. 
  • Formal education in design, usability, fine art, writing, or a related field (This could be a college degree, a bootcamp, a certificate program, or something else entirely).  

Location:

  • This role can be either hybrid or remote. 
  • Unfortunately, we are unable to hire candidates who would perform their work in Washington DC, Connecticut, New Mexico, Pennsylvania, South Dakota, Washington, West Virginia, and Puerto Rico.
Compensation:

Pay rate range is $68 - $85 per hour (W-2), up to 1880 hours per year.

This is a full-time hourly position within the Customer Technology Department at the MBTA. We work with payroll vendors that offer benefits such as pre-taxed health insurance, 401k options, and paid sick time.

Vaccination:

It is the policy of the Commonwealth that all executive department employees shall be required to demonstrate they have received COVID-19 vaccination and maintain full COVID-19 vaccination as a condition of continuing employment. Read the executive order and press release.

Diversity, Equity, and Inclusion:

CTD is dedicated to creating a diverse and inclusive environment—it’s essential to the work we do. In order to effectively partner with MBTA departments and do our best work for riders, our team must reflect the wide variety of people who use the MBTA’s services. We welcome people with different strengths, experiences, and backgrounds who share a passion for improving people's lives. Our team is deeply committed to diversity, inclusion, and continual learning. We strive to foster an environment where each individual is valued, feels a sense of belonging, and is welcomed to bring their best self to work.

Here at CTD, we provide equal opportunity for all employees and applicants. We recruit, hire, train, promote, compensate, and manage all personnel without regard to race, color, national origin, cultural identification or expression, socioeconomic background, religion, gender, gender identity or expression, sexual orientation, family status, marital status, learning style, neurodiversity, genetics, disability, age, veteran status, or any other non-merit based or legally protected grounds. 

Research has shown that women and people of color are less likely to apply for roles unless they believe they meet all qualifications. We strongly encourage candidates from marginalized groups to apply, even if you don't believe you meet every one of the job qualifications listed. We’re committed to maximizing the diversity of our team and want to hear from anyone who is passionate about our efforts and interested in supporting our work for riders. 
 

About Massachusetts Bay Transportation Authority

he Massachusetts Bay Transportation Authority, often referred to as the MBTA or simply The T, is the public operator of most bus, subway, commuter rail and ferry systems in the greater Boston, Massachusetts, area. The MBTA is the largest transit provider in New England, and the fifth largest in the country. The MBTA directly operates or contracts out for service using eight different modes: heavy rail, light rail, bus rapid transit, local/express bus, trackless trolley, commuter rail, commuter boat, and paratransit. In Boston, 55% of all work trips and 42% of all trips into downtown are made by transit. The MBTA district is made up of 175 communities with a total population of 4.7 million. Almost three-quarters of all Massachusetts residents live within the MBTA service area.

Massachusetts Bay Transportation Authority

Want to learn more about Massachusetts Bay Transportation Authority? Visit Massachusetts Bay Transportation Authority's website.